DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Enterprise Survey 2017: Mobile Satisfaction and Churn for Small and Medium-Sized Enterprises" report to their offering.
Operators must work to improve small and medium-sized enterprises' satisfaction with mobile services, which is generally low and is a significant driver of churn.
Customer satisfaction is more important than ever in saturated mobile markets, as operators try to reduce churn. However, customer satisfaction among small and medium-sized enterprises (SMEs) in most countries is low and is contributing to churn, based on our survey of over 1000 SMEs.
This report provides:
- The Net Promoter Scores (NPSs) and corresponding intended churn rates for mobile service providers across eight countries
- The reasons cited by SMEs for changing mobile service provider
- An analysis of the correlation between customer satisfaction and intended churn
- Recommendations for operators.
For more information about this report visit https://www.researchandmarkets.com/research/t55v8m/enterprise_survey