Enterprise Survey 2017: Mobile Satisfaction and Churn for Small and Medium-Sized Enterprises - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Enterprise Survey 2017: Mobile Satisfaction and Churn for Small and Medium-Sized Enterprises" report to their offering.

Operators must work to improve small and medium-sized enterprises' satisfaction with mobile services, which is generally low and is a significant driver of churn.

Customer satisfaction is more important than ever in saturated mobile markets, as operators try to reduce churn. However, customer satisfaction among small and medium-sized enterprises (SMEs) in most countries is low and is contributing to churn, based on our survey of over 1000 SMEs.

This report provides:

- The Net Promoter Scores (NPSs) and corresponding intended churn rates for mobile service providers across eight countries

- The reasons cited by SMEs for changing mobile service provider

- An analysis of the correlation between customer satisfaction and intended churn

- Recommendations for operators.

For more information about this report visit https://www.researchandmarkets.com/research/t55v8m/enterprise_survey

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Mobile Networks

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Mobile Networks