Customer Engagement in North America 2017 - Digital Transformation of Customer Experiences - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Customer Engagement in North America, 2017" report to their offering.

Digital Transformation is defined as the strategy and execution of harnessing digital assets and information across an organization, bringing all areas of the business into alignment with the needs of all stakeholders, including employees, customers, prospects, suppliers, distributors and partners. It is as much a mindset as it is a change in technology and its use.

This is an age where customer loyalty increasingly is in question. Nowadays, consumers associate the brand with the experience forcing companies to innovate on how they engage, nurture, and retain customers. It requires a new way of thinking and the sometimes destruction of the status quo to create new models of engagement.

This Growth Insight outlines the trends and insights for select industries, business models and technology areas including:

- Omnichannel

- Automation

- Cloud

- IOT

- Wearables

- Financial Services

- Telecomm & IT

- Healthcare

Key Topics Covered:

1. Executive Summary

  • Key Findings
  • Research Background
  • Digital Transformation of Customer Experiences

2. Key Trends and Growth Insights

  • Omnichannel-Key Trends and Growth Insights
  • Automation-Key Trends and Growth Insights
  • Cloud-Key Trends and Growth Insights
  • IoT-Key Trends and Growth Insights
  • Wearables-Key Trends and Growth Insights
  • Financial Services-Key Trends and Growth Insights
  • Telecom and IT-Key Trends and Growth Insights
  • Healthcare-Key Trends and Growth Insights
  • Strategic Imperatives for Success and Growth
  • Legal Disclaimer

3. Appendix

For more information about this report visit https://www.researchandmarkets.com/research/w6f7bg/customer

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)