TORONTO--(BUSINESS WIRE)--Softchoice, a leading North American IT solution and managed service provider, is thrilled to announce it has once again been named one of the world’s top managed service providers on the 2017 MSPmentor 501 list. Softchoice placed 3rd on the global ranking of the world’s top managed service providers (up from 4th in 2016).
“Continuing to climb this list year after year is a testament to the dedication and amazing work of our Keystone Managed Services team who consistently deliver world-class mentorship and support for our customers,” said Vince De Palma, President and CEO, Softchoice. “Through Keystone, we resolve our customers’ issues faster, we enable them to embrace the agility of public cloud without the risk, and we empower them to learn as they go in the ever-changing world of IT.”
Softchoice’s Keystone Managed Services provides instant technology support, IT mentorship, and actionable insights to more than 750 organizations worldwide, enabling them to manage risk and costs, and make informed business decisions. Through Keystone’s portfolio, Softchoice allows organizations to evolve from traditional operations to encompass hybrid IT, enhance end user productivity, and ease the complexity of adopting disruptive technologies like public cloud.
Keystone Managed Services provide a range of enterprise grade support across 35,000+ client devices and the cloud, across leading technologies from Microsoft, Amazon Web Services, Cisco, Dell-EMC and NetApp. All Keystone customers are supported by the Keystone Technical Support Center (KTSC) – a North American-based team that provides 24x7 technical support, remote monitoring and management, and IT mentorship.
“When you call the KTSC – you don’t go to a phone tree, you don’t go to an entry-level person – you go straight to a technology certified engineer who can help resolve your problem right then and there,” said Todd Simpson, Vice President of Managed Services, Softchoice. “What really sets Keystone apart is we also encourage our customers to call us when they don’t have a problem – when they just need guidance on best practices or advice on enabling a new feature or technology function. In fact, more than half of the calls we get aren’t actually about helping to fix something, they’re requests for mentorship.”
The MSPmentor501 ranking is based on the results of an annual survey open to managed service providers worldwide. Close to 2,000 MSPs participate in the survey every year. Softchoice’s move into the 3rd spot on the 2017 MSPmentor 501 is the latest acknowledgement of their growing advanced managed services capabilities, which are also backed by a CompTIA Managed Services Trustmark, a Cisco Master Service Provider certification for cloud and managed services, and hundreds of advanced technology certifications.
As a leading North American provider of IT solutions and managed services, Softchoice combines the efficiency and reliability of a national IT supplier with the personal touch and technical expertise of a local solutions provider. Softchoice’s holistic approach to technology includes solution design, implementation, asset management, and cloud and managed services, as well as access to one of the most comprehensive and cost-effective technology distribution networks in North America. With over 1,600 employees, Softchoice manages the technology needs of thousands of corporate and public sector organizations across the United States and Canada.