MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a market share leader in the global sales of Workforce Optimization (WFO) according to the new 2017 Contact Center Workforce Optimization (WFO) Market Share Report from DMG Consulting LLC. The research analyzes the performance of the market’s top vendors, and highlights industry trends, growing areas of innovation and ongoing investment taking place across core solution segments.
The opportunities cited in the report include the personalization opportunities for WFO in which it can be customized for different target audiences, the use of WFO for quality assurance and fraud detection, and the impact it can have on employee engagement tools beyond the traditional contact center.
Among the highlights from this year’s WFO market share report are:
- Verint Leads in Numerous WFO Categories. Verint was recognized for its leadership in multiple revenue and market share categories, including total company GAAP revenue and market share for all WFO-related categories, WFO and recording solutions, quality assurance/quality management, total voice recording, and non-contact center recording, as well as total workforce management (WFM).
- Verint Dominates Leading WFO Position in Multiple Geographic Regions. The company held the leadership position in revenue and market share in Europe, Asia-Pacific and Rest-of-World, comprising the Caribbean and Latin America (CALA), and the Middle East and Africa (MEA).
- Verint Leads Fast-Growing WFO Cloud Market. Verint took the top position in the cloud/hosted/SaaS revenue category, growing more than 25 percent over the prior year.
Verint also was named a leader in license/software revenue and market share, services revenue and market share, direct revenue and market share, and indirect revenue and market share.
“This new research from DMG Consulting proves our ability to respond to market needs in innovative ways, especially when it comes to meeting the demand for workforce optimization and employee engagement tools in the contact center and beyond,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint. “To be cited as the WFO market share leader in multiple regions around the world reinforces our commitment to delivering trusted solutions that address real-world business problems, and keep our customers ahead of the game.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
Source: DMG Consulting LLC, “2017 Workforce Optimization Market Share Report”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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