IRVINE, Calif.--(BUSINESS WIRE)--PrescribeWellness, the cloud-based services company whose mission is to inspire collaboration for better health, today announced new business results being driven by its PharmacyGrowth solution. PharmacyGrowth is part of the PrescribeWellness suite of patient engagement tools that provide community pharmacies with the industry’s most effective solutions to increase adherence, loyalty and Star Ratings.
PharmacyGrowth was developed to help pharmacies deliver the personalized service of old in the new age. High tech and high touch, PharmacyGrowth drives the ability to build a deeper, stronger relationship with patients that could once be accomplished without technology. The service is much more than a refill reminder call or a birthday wish. It is an entire series of timely, relevant communications automatically delivered in text, email, and voice. The voice of the pharmacist they know and trust builds loyalty, adherence and the delivery of other gaps in care.
Lack of medication adherence remains one of America’s most pressing health issues costing over $300 billion. PharmacyGrowth technology enables community pharmacies to assume a critical new role as “connective tissue” in patient healthcare. These personal connections facilitate better performance on Stars Ratings, as well as medication adherence and patient loyalty, and, according to a report from the National Community Pharmacists Association1, a personal connection with a pharmacist or pharmacy staff is the number one predictor of medication adherence by patients.
As a key element of the overall PrescribeWellness solution – implemented at more than 10,000 community pharmacies nationwide – PharmacyGrowth leverages the latest in data analytics and machine learning to deliver the right message at the right time to each individual without interrupting pharmacy workflow. These communications empower patients to take control of their health by managing their medications and addressing other healthcare needs through their community pharmacy. Personalized service and communication are key differentiators for community pharmacies in today’s competitive retail environment, and new internal data from PrescribeWellness points to specific results via PharmacyGrowth, such as:
- Increased Prescription Volume – annual prescription volume was eight times the national average for community pharmacies in 2016
- More Satisfied Patients – online customer review ratings for pharmacies that use PharmacyGrowth average 15 percent higher than those that do not
- Higher Star Ratings – pharmacies using PharmacyGrowth average a 4.4 Star network score
From a single screen in the Patient Engagement Center, PharmacyGrowth helps pharmacy personnel understand which patients are impacting Star ratings and helps pharmacies reduce DIR or other financial penalties associated with lack of adherence. This ability to identify opportunities and automate an action plan means that PrescribeWellness technology also empowers community pharmacies to serve more people with a high standard of one-to-one care.
“As a patient-centric pharmacy, you need tools to help you identify and support all of a patient’s health care needs, and our new data shows that PharmacyGrowth is a powerful and effective tool for community pharmacies to communicate and engage with their patients,” observed Perry Reed, Patient Communications Manager of PrescribeWellness. “Not only does it help patients stay compliant and on their medications for better health, but it also drives refills, prescription volume, loyalty and repeat business.”
PrescribeWellness inspires collaboration for better health across America by connecting patients to locally owned community pharmacies. Its proprietary cloud-based platform empowers pharmacists to provide more effective preventive health care services, which improve medication adherence, chronic disease management, transitions in care, and population health. With data integration and behavioral science at the foundation, PrescribeWellness software solutions position the pharmacist at the center of community health care prevention. Inc. 5000 named PrescribeWellness one of America’s Fastest Growing Privately-Held Companies for the past two years. For more information, please visit www.prescribewellness.com.
1. “Medication Adherence in America: A National Report Card,” National Community Pharmacists Association, 2013.