PEACHTREE CORNERS, Ga.--(BUSINESS WIRE)--Alogent today announced that Fifth Third Bancorp (NASDAQ: FITB, Cincinnati-based, $140B assets) will adopt Alogent Interactive Capture as part of a branch transformation strategy designed to improve workforce efficiency and customer experience. Alogent Interactive Capture (AIC) will directly reshape branch transactions across Fifth Third’s entire retail footprint.
“Our priority is to give customers a seamless omni-channel experience, choosing when, where and how to do their banking,” said Mike Butera, Head of Retail Banking. “Evolving our branch network is a critical element in our overall strategy. Alogent’s platform will deliver a superior, streamlined experience for our customers while significantly simplifying workflows for employees.”
AIC provides a single platform for check image capture at the teller line, at self-service kiosks, on tablets anywhere in the branch, on mobile devices in the field, and at centralized bank locations. Customers can begin a transaction at one location and fluidly complete it at another. AIC’s web-based architecture and thin client deployment ease maintenance requirements for bank IT teams.
Fifth Third will launch AIC at teller stations in spring 2017, along with two additional Alogent solutions:
- Alogent Payments Gateway™ automates the entire Day 1 workflow, sorting/routing payments for clearing and automating decisioning with a minimum of employee intervention.
- Alogent AWARE™ adds sophisticated data analytics for turning transactions into business intelligence.
“We selected Alogent’s enterprise deposit automation platform because it fully integrates with our teller system, it is easily configurable, and it is simple for employees to learn and use,” added Butera. “Alogent’s proven track record working with large institutions made them an exceptional choice for us over the long term.”
Dede Wakefield, Alogent CEO, said, “Fifth Third’s innovative, forward-looking approach is exactly what we had in mind when we developed our latest deposit automation solutions. We recognize the challenge facing banks to create first-class customer experiences while cultivating productivity gains. Alogent is proud to provide advanced technology that empowers these goals.”
About Fifth Third Bancorp
Fifth Third Bancorp is a diversified financial services company headquartered in Cincinnati, Ohio. As of March 31, 2017, the Company had $140 billion in assets and operated 1,155 full-service Banking Centers and 2,471 ATMs in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and North Carolina. Fifth Third operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management. As of March 31, 2017, Fifth Third also had a 17.8 percent interest in Vantiv Holding, LLC. Fifth Third is among the largest money managers in the Midwest and, as of March 31, 2017, had $323 billion in assets under care, of which it managed $33 billion for individuals, corporations and not-for-profit organizations through its Trust, Brokerage and Insurance businesses. Investor information and press releases can be viewed at www.53.com. Fifth Third’s common stock is traded on the Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third Bank was established in 1858. Member FDIC, Equal Housing Lender.
Alogent provides proven, end-to-end payment processing, content management and digital account opening solutions to financial institutions, including some of the largest regional, national and international institutions, and over 1,400 credit unions and community banks. Our solutions are versatile, scalable, user-friendly, and exceptionally stable. Because of our relentless focus on innovation, our clients consistently exceed their productivity, financial, and customer experience goals. Learn more about Alogent at www.alogent.com.