FISHERS, Ind.--(BUSINESS WIRE)--First Internet Bank today announced that its Chief Operating Officer, Nicole Lorch, will discuss balancing digital capabilities with personal service to deepen customer relationships in an increasingly branchless world at this week’s Digital Banking 2017 conference in Austin, Texas.
The panel, Customer Service 2.0: How to Maintain Great Customer Relationships in a Digital World, is presented by Sourcemedia’s American Banker.
“I’m excited to share the stage with industry peers and discuss how First Internet Bank’s approach to customer service is designed to meet and exceed our customers’ expectations,” said Ms. Lorch. “Since we launched in 1999, the focus of First Internet Bank has been to make banking convenient and accessible. With the number of banking options available today, we feel our approach to building relationships and improving the financial health of our customers has never been more important. We empower our teams to help our customers achieve their goals — and sometimes tap into solutions they aren't even aware of yet.”
About First Internet Bank
First Internet Bank opened for business in 1999 as an introductory pioneer in the branchless delivery of banking services. With assets of $2.1 billion as of March 31, 2017, the Bank now provides consumer and small business deposit, consumer loan, residential mortgage, and specialty finance services nationally. The Bank also offers commercial real estate loans, commercial and industrial loans and treasury management services in select geographies. Additional information about the Bank, including its products and services, is available at www.firstib.com. The Bank is a wholly owned subsidiary of First Internet Bancorp (NASDAQ: INBK).