NORWALK, Conn.--(BUSINESS WIRE)--HomeServe USA (HomeServe), a leading provider of home emergency repair solutions, today announced its participation at the 2017 American Water Works Association’s (AWWA) Annual Conference & Exposition (ACE17) from June 12-14 in Philadelphia, Pa. For the fourth consecutive year, HomeServe will be serving as Opening General Session sponsor. The 2017 Opening General Session will feature legends from within the industry – three veteran water utility leaders that will discuss the challenges they have experienced over their careers and share the insights they have gathered over the years. The panel session will feature William Stowe, CEO and General Manager, Des Moines Water Works, Susan McCormick, CEO, Great Lakes Water Authority and Carla Reid, CEO and General Manager, Washington Suburban Sanitary Commission. Reid will also be at HomeServe’s ACE17 exhibit booth (#1401) following the session, from 10:15-10:45 a.m. ET.
HomeServe will also present the session “Not Your Parents’ Water Company: What Next-Generation Providers do to Meet Customer Needs” on Tuesday, June 13 from 10-11:30 a.m. ET. The session will feature a series of presentations where experts will discuss how water utilities are evolving to address today’s challenges – which include the increasingly critical issue of aging infrastructure, as well as the changing aspects of customer service and communications. The presentation will take place in Room 116 in the Pennsylvania Convention Center, under the ACE17 Professional Program “Distribution System Management & Operation” Track.
“Not Your Parents’ Water Company: What Next-Generation Providers do to Meet Customer Needs” will feature speakers including Shaun Pietig, Manager, Distribution Engineering, WaterOne, Kelley Dearing Smith, Vice President, Communications & Marketing, Louisville Water Company and Jeffrey Raymond, Chief, Division of Communications and Community Affairs, Baltimore City Department of Public Works. The panel of experts will take questions during a Q&A portion that will end the session.
“How water companies navigate the road ahead cannot just be based on industry experiences from decades past – the landscape has significantly changed thanks to evolving customers, evolving technologies and the looming concerns of America’s aging infrastructure,” said Tom Rusin, CEO, HomeServe USA. “Serving as supportive advisors to our partners in the water utility industry has remained an important component in our efforts to deliver the best possible service to our partners and ultimately, to homeowners. We look forward to creating a forum for discussion and shared solutions to address these and other issues the future holds at ACE17 with our industry colleagues.”
Additional information on ACE17 can be found by visiting AWWA online at https://www.awwa.org/conferences-education/conferences/annual-conference.aspx
HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 450 leading municipal, utility and association partners. For more information about HomeServe, a 2016 Connecticut Top Workplace winner and recipient of seventeen 2017 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com. For information on SLWA visit www.slwofa.com and for SLWC visit www.slwofc.ca. To connect with HomeServe on Twitter and Facebook, please visit www.twitter.com/homeserveusa and www.facebook.com/HomeServeUSA.