LONDON--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced the winners of the 2017 EMEA Customer Excellence Awards, marking the first time that NICE has hosted such an awards program in the region. Recipients were recognized for their innovation and leadership in the customer service space, and represent a range of verticals. The awards ceremony took place this week at the Interactions London event.
Winners were selected in the following four categories:
Employee Engagement Excellence – for leveraging NICE WFO solutions to improve engagement and empowerment amongst the workforce
- EE (Everything Everywhere) received this accolade for its excellence in transparency, retention and motivation strategies.
Business Impact Excellence – which celebrates customers using NICE’s solutions or services to drive measurable improvements supporting their business goals.
- Akinika Debt Recovery Limited was awarded for developing and implementing a unique Jigsaw assurance framework simultaneously with the launch of Nexidia Analytics for customer call quality excellence.
Customer Experience Excellence – for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.
- JD Williams (N. Brown Group) took the award for linking together data from different tools and resources in order to gain holistic insights, changing the culture to one of shared accountability and transparency
Analytics Excellence – which recognizes customers that have successfully leveraged analytics and achieved high user adoption rates and tangible business results
- YapıKredi was recognized as the winning organization due to its dedicated analytics team that led the step-by-step roll-out of NICE Analytics across the whole contact center organization. This project was closely supported by partner 3-D Technologies
John O’Hara, president, NICE EMEA:
Congratulations to the 2017 EMEA Customer Excellence Award winners. This is the first year that we’ve run the program, and we were very impressed by each of the applications we received. The winners represent today’s innovators and leaders in the customer service industry, and are setting a shining example of how NICE’s solutions can be used to drive measurable business results. Beyond receiving these accolades, we’re happy that these organizations were able to share their expertise and best practices with attendees at this week’s Interactions event.”
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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