SAN JOSE, Calif.--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today Parallels, Fortress of Inca, and Nanoceutical Solutions have adopted its next-generation social conversation management software to more efficiently engage customers through more responsive marketing and customer service programs. LiveWorld software equips brands to leverage text analytics and automation via chatbots and auto-responders, addressing the growing volume of user generated content across social media and messaging channels.
“LiveWorld allows us to be more responsive with customers and build stronger connections with them through one-on-one conversations," stated Evan Streusand, founder and CEO at Fortress of Inca.
LiveWorld’s escalation, routing, and workflow capabilities reduce response times and expedite resolution, enabling agents to triage and manage a greater volume of inquiries. Full contextual conversation data and 360-degree views of customer profiles allow for higher quality responses, enriching customer interactions, and increasing engagement—all with easy configuration and onboarding.
“Parallels is a global leader in cross platform solutions, enabling customers to run the applications they need on any device, so delivering great customer service is of paramount importance to us. We use LiveWorld for support of our social media conversations because it enables us to never miss a post, and provide timely responses to our customers,” says Andrew Golokha, Senior Customer Support Manager for Social Media at Parallels. “Our inbound customer engagement has substantially improved with the use of this platform.”
“As a direct to consumer health supplements brand, we do most of our marketing through social media,” said Will Shepard, President at Nanoceutical Solutions. “LiveWorld is the only platform that offers the advanced feature set required to handle the diversity of our communication needs, and across all the main social media channels we leverage to engage with prospects and customers.”
LiveWorld empowers businesses to manage multiple social media pages and messaging accounts under a single interface. The software quickly detects and identifies inquiries from high-priority customers, efficiently alerting the appropriate team to engage. Teams can view, manage, and respond to a greater volume of customer messages. Two-way integration of chatbots and human agents enables greater scale, while ensuring the quality of human action, more personalized customer connections, and in turn higher brand loyalty.
"Brands in retail, healthcare, and technology understand the value of real-time customer communications via social media and messaging channels,” said Peter Friedman, Chairman and CEO, LiveWorld. “Our software enriches the customer experience with a comprehensive platform that integrates human assistance with chatbots, and swiftly responds and resolves customer inquiries at larger scale with a personal touch.”
LiveWorld works with multiple Fortune 100 brands, including the top companies in consumer packaged goods, retail, pharmaceutical, and financial-travel services.
At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalized interactions with a human touch. Our conversation-centric software is designed to track and manage dialogue, engage customers, and integrate chatbots and human agents with enterprise systems. Companies are able to quickly solve the scale, security, automation, and multi-social channel challenges associated with marketing and customer service programs. LiveWorld services include strategy, campaign management, content moderation, engagement, customer service, and social analytics. Our team of marketing strategists, conversation specialists, chatbot experts, social data analysts, online agents, and software developers collaborate to deliver marketing and customer service solutions that seamlessly integrate software and human teams. LiveWorld clients include the number one brands in consumer packaged goods, retail, pharmaceutical, and financial-travel services. LiveWorld is headquartered in San Jose, California, with an additional office in New York City. Learn more at www.liveworld.com and @LiveWorld.