MINNEAPOLIS--(BUSINESS WIRE)--Wolters Kluwer today announced that Timothy R. Burniston, Executive Vice President of U.S. Advisory Services and Regulatory Relations, and Barbara Boccia, Senior Director of U.S. Advisory Services and Regulatory Relations, are speaking at the ABA Regulatory Compliance Conference on June 11-14, 2017, at the Walt Disney World Dolphin Hotel in Orlando, Fla.
Burniston will participate in the panel discussion, “Governance, Risk and Compliance (GRC): Roles, Responsibilities and Reporting,” taking place on Sunday, June 11 at 10:00 a.m., ET. During the presentation, Burniston and the other panelists will provide insights on the key attributes of a sound, high-functioning GRC program.
Also on Sunday, June 11 at 10:00 a.m., ET, Boccia will join other panelists to present, “Identifying Trends in Complaint Data.” During the presentation, Boccia will identify the relevant trends in complaint data to aid in good decision making and support operational improvements. Both sessions will be repeated at 1:30 p.m. that same day.
“Complaint management should be the function of every person in the organization, from top to bottom to top,” said Boccia. “For financial institutions, consumer interaction is a cornerstone of doing business, so it’s critical to pay attention to their feedback and understand their pain points. If handled correctly, complaints can be transformed into a competitive advantage.”
Burniston joined Wolters Kluwer’s financial services business in 2011 to lead its Advisory Consulting Services practice, which helps compliance and risk management executives more effectively navigate an increasingly complex regulatory environment. Previously, he was a federal government senior executive who designed and led compliance, fair lending, and Community Reinvestment Act examination programs for the Federal Reserve Board, the Federal Deposit Insurance Corporation, and the former Office of Thrift Supervision.
Boccia is a seasoned compliance professional who has served in senior-level compliance roles with major consulting firms and mid-to-large size banks. She has also assisted banks with regulatory examination preparation and response engagements.
Wolters Kluwer is a platinum-level sponsor for this year’s Regulatory Compliance Conference. To register for the ABA Regulatory Compliance Conference, please visit the conference website. In order to keep up with all Wolters Kluwer onsite conference events, visit WK@ABAREG.
About Wolters Kluwer Governance, Risk & Compliance
Wolters Kluwer Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer which provides legal, finance, risk and compliance professionals and small business owners with a broad spectrum of solutions, services and expertise needed to help manage myriad governance, risk and compliance needs in dynamic markets and regulatory environments.
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.