PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced ECS Telecom Co. Ltd (ECS) as the recipient of the 2017 Global Channel Partner of the Year Award. ECS was chosen based on their commitment to customer satisfaction, sales growth, service excellence and new product adoption.
“Our channel community plays an essential role in bringing Aspect solutions to customers around the world and ECS has gone above and beyond what is expected of our partners” said Chris Koziol, Aspect President. “They have not only excelled at delivering exceptional customer experiences, but also at growing share within existing customer organizations and winning new customer logos. We are thrilled to recognize them as Aspect’s Global Partner of the Year and express our appreciation for their achievements and accomplishments.”
ECS, an Aspect partner in South Korea since 2003, was named the country’s Unified Communications Systems Integrator of the Year by Frost and Sullivan for the past four years. The company has been one of Aspect’s leading partners in customer migrations, competitive displacements, new logo activity, and growing existing customers, solidifying their selection as Aspect’s Global Partner of the Year.
“It is an honor to be named the 2017 Global Channel Partner of the Year from Aspect. The ECS team is extremely happy and proud to have been recognized as such. This type of recognition, a global one at that, really means a lot to ECS.” said Mr. H.N. Hyon, CEO of ECS.
ECS was recognized last month at ACE, Aspect’s annual customer event, which brought together nearly 800 industry visionaries and product experts who design and create state-of-the-consumer customer experiences that are on the edge of engagement innovation.
“For over a decade, ECS has been instrumental in extending our reach and presence in APAC and enabling Aspect to do more for our end customers,” says Jagannath Narendran, SVP APAC & ME, Aspect. “I’m very proud to have ECS as an Aspect partner and congratulate them on a well-deserved Global Channel Partner of the Year award.”
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction, center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.
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