WAYZATA, Minn.--(BUSINESS WIRE)--TCF Financial Corporation (TCF) (NYSE: TCF) today announced that it is the winner of a NICE (Nasdaq:NICE) 2017 Customer Excellence Award. This award recognizes customers who have demonstrated innovation and leadership in their approach to reinventing customer experience.
TCF Bank received this award at the Interactions-ICUC 2017 global customer conference in Las Vegas, the largest customer service industry event. The company was recognized for its excellence in customer experience.
The Customer Experience Excellence Award recognizing organizations for significantly improving customer experience by implementing the NICE solutions to analyze omnichannel customer interactions in real time and take informed action.
“Congratulations to this year’s winners. We are proud to recognize the achievements of our customers, who are using the NICE and inContact solutions to reinvent customer service in their day-to-day operations,” said Yaron Hertz, president of NICE Americas. “Our 2017 award winners represent true leadership in the contact center market, and are setting an example for the rest of the industry on how to drive measurable improvements in operational efficiency and customer satisfaction, and ultimately achieve business impact.”
“Our purpose is to serve customers in a way that makes their financial lives easier. To achieve this purpose we have invested in programs, like Voice of the Customer, to understand our customers’ needs. Understanding what our customers are thinking and feeling about their experience has been critical to transforming our culture into a customer centric one,” said Mike Jones, TCF’s executive vice president of Consumer Banking.
TCF is a Wayzata, Minnesota-based national bank holding company. As of March 31, 2017, TCF had $21 billion in total assets and 331 branches in Arizona, Colorado, Illinois, Michigan, Minnesota, South Dakota and Wisconsin, providing retail and commercial banking services. TCF, through its subsidiaries, also conducts commercial leasing, equipment finance, and auto finance business in all 50 states and commercial inventory finance business in all 50 states and Canada. For more information about TCF, visit tcfbank.com.
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
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