DALLAS--(BUSINESS WIRE)--Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, today announced that its Customer Care and Training teams are the recipient of six 2017 Customer Sales and Service World Awards®. The coveted annual Customer Sales and Service Awards program with active participation from a broad spectrum of industry voices encompasses the world’s best in Sales and Service or Contact Center individuals, teams, departments, and achievements. The list of awards includes:
GOLD - Customer Service Training Team of the Year
GOLD - Customer Service or Contact Center Training Practice of the Year
GOLD - Young Customer Service Professional of the Year—Zelperita Jackson
GOLD - Customer Service Milestone of the Year—Best Associate Engagement
SILVER - Front-Line Customer Service Team of the Year—Securus Video Visitation Customer Care Team
BRONZE - Customer Service & Contact Center Department of the Year
Winners will be honored in San Francisco on Monday, June 26, 2017 during the annual SVUS Red Carpet Awards Ceremony Dinner.
“These awards underscore Securus’ commitment to providing world-class service to our customers; corrections officers, law enforcement, inmates, and their loved ones,” said Danny de Hoyos, Senior Vice President of Operations at Securus Technologies. They follow Securus’ recent customer service accolades from the American Business Awards and the Stevie Awards for Sales and Customer Service.
This recognition is a testament to the expertise of our Customer Service team and our Training instructors. Securus’ Customer Care team was recognized at the team and individual levels for its ability to solve complex issues and its commitment to making its associates the best in the industry. This resulted in high customer satisfaction rates, improved first call resolution, best-in-class Net Promoter Score, and high levels of employee engagement.
Securus continues to invest in its associates with enhanced training, tools, and processes to ensure that they can execute at a high level. These awards demonstrate that our commitment to our employees is a differentiator in the industry that is allowing us to continue to successfully grow our customer base and help make America safe.
Details about The Customer Sales and Service World Awards® and the list of 2017 winners are available at http://www.cssworldawards.com/world.
ABOUT SECURUS TECHNOLOGIES
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies focuses on connecting what matters®. To learn more about our full suite of civil and criminal justice technology solutions, please visit SecurusTechnologies.com.
About the Customer Sales and Service World Awards
Customer Sales and Service World Awards is the world’s premier recognitions program created to honor and recognize industry-wide and peer achievements of sales, service, business development, marketing, channels, franchise, and training individuals, teams, departments and achievements. The Annual Customer Sales and Service World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globee Fastest Growing Private Companies Awards, Info Security PG’s Global Excellence Awards, Network Products Guide’s IT World Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.cssworldawards.com