IRVINE, Calif.--(BUSINESS WIRE)--fetch, the revolutionary data management and automated communications platform for veterinary practices, today announced the company’s official market launch and debut of the cloud-based fetchcare technology platform. The fetchcare platform equips independent community veterinarians with turnkey solutions that empower them to better manage their business, integrating data management plus reporting and client communications services, to help veterinary practices grow through improved animal care and stronger client loyalty.
Available immediately, the fetchcare platform reinvents practice management systems for the U.S. veterinary market, providing independent veterinary clinics with a comprehensive solution for data management, plus a one-of-a-kind communications platform that improves client retention, preventive care and medication adherence, all while growing profitability for independent vets. Many veterinarians currently use antiquated systems to remind pet owners that their animal is due for routine care such as a regular wellness exam or vaccination, and these systems typically fail to accurately generate office visits and effectively manage the health of pet populations.
In fact, a recent fetch case study of 70 million transactions across 500 veterinary practices found that 78 percent of service reminders generated from practice management systems were “stale” or over six months overdue. This inaccuracy lowers the overall quality of animal care and reduces available business opportunities for veterinary practices. What’s more, fetch found that many veterinary practices use manual techniques for communication, such as postcard mailings and manual phone calls that take staff members away from their valuable roles as caregivers.
Given this unprecedented need for better data integrity and communication in the veterinary market, the fetchcare platform delivers a robust solution for independent vets to drive return on investment (ROI) associated with marketing and patient outreach activities. fetchcare leverages sophisticated proprietary data analysis tools to scrub current and historical data and to deliver key performance indicators and actionable business insights. fetchcare also uncovers trends that will help veterinary practice owners gain insights about missed opportunities, such as under-vaccinated and lapsed patients.
fetchcare enables practices to unify patient communication across a sleek and user-friendly online platform, freeing up staff time and providing the ability to rapidly customize marketing campaigns, promotions and patient reminders. fetchcare is also the only platform to leverage the Voice of Authority, the trusted voice of the veterinary professional, to deliver personal, automated communications that transform the way veterinarians educate their communities and improve the health of their pet populations.
“The mission of fetch is to improve the lives of pets and the happiness of their owners, and our research shows that we have an incredible market opportunity,” commented Janna Robertson, Product Owner, fetch. “By helping independent veterinarians improve health outcomes for their pet populations – through pet owner education about the importance of preventive care, diagnostics and medication adherence – we can ‘do good by doing well’ and improve care through data and analytics while helping independent veterinary practices become more effective and profitable business operations.”
“By leveraging the latest technology in big data and communications, fetchcare can improve veterinary practice performance immediately. When we relieve practice owners from the burden of data management, we can empower veterinary professionals to strengthen client relationships, enhance retention and generate greater pet owner satisfaction and loyalty,” said Laura Hastings, Chief Data Scientist, fetch.
Early adopters of the fetchcare platform are taking notice of the performance gains it brings to their practices. New Hope Animal Hospital, an AAHA-accredited animal hospital in Rogers, Arkansas, participated in beta testing for fetchcare and experienced an 11-fold increase in ROI, treating an extra two patients per day in just one month of using the fetchcare platform.
According to the practice management staff at New Hope Animal Hospital, “The fetchcare platform customizes a message to our clients much faster, and we can make quick changes for promotions like ‘Dental Month’ or ‘Senior Wellness Education,’ for example. This enables our staff to spend more time with clients and their pets and to focus on superior customer service. Our clients were delighted with the communications from fetchcare, and we brought in clients who hadn’t seen us in over a year. We were amazed to see the increase in patient appointments so quickly, and our return on investment was incredible.”
fetch (http://fetchcare.io) is a revolutionary data management and automated communications platform for independent community veterinary practices. fetch delivers a comprehensive solution for data analysis, plus a one-of-a-kind educational platform that improves client loyalty, preventive care and medication adherence – all while growing profitability for independent veterinarians. The cloud-based fetch solution enables both better health and business outcomes, with actionable insights for practice owners that drive ROI. For more information, please visit fetch at (http://fetchcare.io and on Facebook and Instagram @fetchcare).