Global 2017 Contact Center Gamification Product and Market Report - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "2017 Contact Center Gamification Product and Market Report" report to their offering.

The 2017 Contact Center Gamification Product and Market Report examines this emerging IT sector: the vendors, their offerings, the functional capabilities of gamification solutions, product prices, best practices, and more. The Report analyzes market trends and challenges, product innovation and the competitive landscape, and provides 5-year growth projections. It presents information about the uses and benefits of these applications in the contact center, as well as newer applications in the back office and other areas of the enterprise. It provides emerging best practices, so enterprises can derive the greatest return on their gamification investments.

Key Topics Covered:

1. Executive Summary

2. Introduction

3. Consulting Research Methodology

4. Service Delivery Models

5. What is Gamification?

6. High-Level Technical Summary

7. 2017 Gamification Trends and Challenges

8. Gamification Market Innovation

9. Game On! Why Contact Center Gamification is Serious Business

10. Level Up! Using Gamification for Agent Engagement, Empowerment and Self-Directed Performance Improvements

11. A League of Their Own: Customers Get in the Game

12. All In! Enterprise Applications for Gamification

13. Gamification Market Projections

14. Gamification Competitive Landscape

15. Gamification Vendors and Solutions

16. Gamification Fundamentals

17. Implementation Analysis

18. Return on Investment

19. Gamification Vendor Satisfaction Survey

20. Pricing

21. Company Reports

  • Agent Balance
  • Clearview
  • CRM Gamified
  • nGUVU
  • NICE
  • TouchPoint One, LLC

For more information about this report visit http://www.researchandmarkets.com/research/vd62d6/2017_contact

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres, Gaming

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres, Gaming