ST. LOUIS--(BUSINESS WIRE)--Perficient, Inc. (NASDAQ: PRFT) ("Perficient"), the leading digital transformation consulting firm serving Global 2000® and other large enterprise customers throughout North America, today announced that its digital experience experts with Perficient Digital will host a live webinar June 1 on evolving customer experience expectations and their impact on commerce business models. The webinar will feature Anjali Yakkundi, a senior analyst serving eBusiness channel strategy professionals with Forrester Research, Inc.
The webinar, “How to Create a More Customer-Focused Commerce Model,” will be led by Steve Gatto, a Perficient Digital commerce and digital experience expert. Yakkundi and Gatto will discuss and explore real world examples of increasing customer expectations in commerce and how those expectations are driving noticeable changes to business models across industries.
Consumers and business-to-business buyers are turning to digital commerce for a lot of products and services. But their demands are growing – minimum expectations now include optimized user experiences, personalized content and offers, and advanced buying scenarios, all while demonstrating relevance to customers at the moment of engagement. While some companies respond effectively, others struggle to meet these demands.
Yakkundi and Gatto will touch on a range of topics including:
- Key factors that help transform customer experiences
- The importance of customer identity across go-to-market strategies and channels
The webinar will be 11 a.m. Central time on Thursday, June 1, and attendance is free. Register here for instructions on how to access the live webinar.
Perficient Digital comprises nearly 200 digital and brand strategists, designers, marketers, data analysts, and developers who blend the strategic imagination of a digital agency with the deep technical acumen of Perficient’s established consultancy to deliver exceptional customer experiences.
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions. Our work enables clients to improve productivity and competitiveness; grow and strengthen relationships with customers, suppliers, and partners; and reduce costs. Perficient's professionals serve clients from a network of offices across North America and offshore locations in India and China. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. Perficient is an award-winning Platinum Level IBM business partner, a Microsoft National Service Provider and Gold Certified Partner, an Oracle Platinum Partner, an Adobe Premier Partner, and a Platinum Salesforce Consulting Partner. For more information, visit www.perficient.com.
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