VIENNA, Va.--(BUSINESS WIRE)--FedBid, Inc.’s Client Service (CS) Team has been recognized as a Bronze Stevie® Award winner in the Customer Service Team of the Year category in the 15th Annual American Business AwardsSM.
“Providing unparalleled services to our clients, both Buyers and Sellers, is the most important aspect of our business and we are proud to see this recognition of the great work by our Client Services team to ensure the success of our customers,” FedBid CEO Joe Jordan said. “Whether for a small business pursuing a contract that will fuel its growth and create jobs or a government agency with a mission-critical purchasing need, we are committed to provide them with the best service in our industry.”
FedBid is the industry-leading provider of reverse auction services, optimizing how businesses, governments and educational institutions buy the goods and services they need. In 2016, more than $1.1 billion in contracts were awarded through FedBid’s marketplace, with more than 90 percent of those going to small businesses.
FedBid’s CS team supports a marketplace made up of more than 18,000 Buyers and 90,000 registered Sellers. In 2016, the CS team handled more than 16,500 calls, with an abandon rate of only 2.32 percent. The team also processed more than 49,000 questions and responses pertaining to contract solicitations, with an average processing time of 1.93 minutes, far surpassing their goal of an average of 3 minutes. Additionally, the team translated key materials and knowledge base articles to Spanish to better assist Spanish-speaking customers.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the United States are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,600 nominations from organizations of all sizes and submitted this year for consideration in a wide range of categories. More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.
About FedBid, Inc.:
FedBid, Inc. is the industry-leading provider of reverse auction services, optimizing how businesses, governments and educational institutions buy the goods and services they need. FedBid's innovative, patented acquisition solution helps Buyers expand their supplier base, while saving time and money. At the same time, Sellers gain greater access to opportunities to compete and win contracts. In 2016, more than 90 percent of contracts awarded through FedBid went to small businesses. For more information, visit FedBid online at www.FedBid.com or call (877) 9FEDBID.