MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that the operations hub of an international insurance organization is implementing Verint Enterprise Workforce Optimization™ (WFO) to provide service to several of its various global centers. The insurer selected Verint’s WFO solutions to help advance operational performance and workforce efficiency in order to execute work faster and more accurately, better meet customer expectations and reduce costs.*
The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these Verint solutions, the insurer can automate many of the manual processes that exist across its business such as resource scheduling, tracking of work against service goals, and intraday workload balancing. Verint’s customer engagement optimization tools further automate the distribution, disposition and metrics of the insurer’s contact center interactions. This is in addition to creating efficiencies and economies in scale with how it plans, forecasts and schedules resources; how it evaluates operational and employee performance; how it allocates work to teams and individuals; and how it helps ensure the highest priority work gets executed first.
Key to its selection of Verint was the insurer’s desire to enhance its business processes, and better track and align service level agreements (SLAs) and key performance indicators (KPIs) to its high customer experience and service delivery standards. Since service requests are often handled by multiple employees across different groups and systems—or in some cases even managed manually—the organization required the ability to track work from beginning to end to help ensure service quality and turnaround times.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
* The insurance provider purchased the Verint solutions in October 2016.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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