ORLANDO, Fla. and PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has received certification of its endpoint management application, Desktop Central, with ServiceNow®. Certification by ServiceNow signifies that Desktop Central has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of Desktop Central with ServiceNow.
ManageEngine is demonstrating the Desktop Central-ServiceNow integration in booth E18 at Knowledge®17, being held May 7-11, 2017, at the Orange County Convention Center in Orlando, Fla.
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The Desktop Central-ServiceNow integration helps reduce resolution times and increase help desk technicians’ productivity by enabling them to perform Desktop Central’s service operation tasks from the ServiceNow interface. ServiceNow users will be able to:
- Deploy enterprise business apps to users remotely.
- Troubleshoot using remote control.
- Perform remote operations like shutting down, restarting and locking computers.
- Audit the health status of patches, software and warranties, in addition to software compliance and usage in their network.
“The growing demand for integrated IT operations emphasizes the need for integrated endpoint management and help desk solutions,” said Mathivanan Venkatachalam, director of product management at ManageEngine. “Now that Desktop Central is integrated with ServiceNow, enterprises can improve their users’ experience, increase productivity, consolidate service operations and reduce operational costs.”
Desktop Central is available in the ServiceNow Store.
ManageEngine is bringing IT together for IT teams that need to deliver real-time services and support. Worldwide, established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on our real-time IT management tools to ensure tight business-IT alignment and optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit buzz.manageengine.com/; follow the company blog at blogs.manageengine.com/, on Facebook at www.facebook.com/ManageEngine and on Twitter @ManageEngine.
ManageEngine is a trademark of Zoho Corporation. All other brand names and product names are trademarks or registered trademarks of their respective companies.
Tags: ManageEngine, real-time IT, Zoho, Desktop Central, ServiceNow, endpoint management, security, software compliance, integrated IT, help desk, IT management