TEKsystems will hold a one-hour Breakfast Briefing on Thursday, May 11, showcasing a holistic approach to end-to-end service and process transformation. TEKsystems Support Services Global Delivery Director Kris Mercer and Service Management Practice Director Mike Cardinal will weigh in on several aspects of the service support landscape, including:
- How to provide best-in-class service desk / desktop support services
- What business challenges can be expected when building a top support organization
- Leveraging ServiceNow for service management
- The eight critical ingredients all best-in-class support models have
“The ability to operate a bimodal IT support services model is critical as companies embark on their digital transformation journey,” says Dave Jackson, Director of Support Services for TEKsystems Global Services. “The world-class IT support organization of the future must have unyielding business alignment, predictive vision and an agile service management roadmap to keep pace with the exponential rate of technology change. Exceptional user experience, end-to-end service transformation and progressive innovation are no longer buzzwords—they are a requirement.”
In addition to the Breakfast Briefing, TEKsystems will showcase its capabilities across a range of services, including IT Service Management, Service Desk (Tier 1–3) and Desktop Support and Engineering.
HDI 2017 takes place in Washington, D.C. at the Gaylord National Harbor Hotel & Convention Center from May 9–12. For more information, please visit booth No. 315 at the conference to speak with TEKsystems’ dedicated service support leaders and professionals.
People are at the heart of every successful business initiative. At TEKsystems, an Allegis Group company, we understand people. Every year we deploy more than 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals–while optimizing their IT workforce strategies. We provide IT staffing solutions and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.
TEKsystems. Our people make IT possible.