ROCKLAND, Mass.--(BUSINESS WIRE)--Rockland Trust today announced that it was awarded the highest ranking in J.D. Power 2017 U.S. Retail Banking Satisfaction Study among New England banks. The Bank achieved the highest score in the New England region for facility, account information, problem resolution, and account activities. This is the second time Rockland Trust has been recognized by the global market research company, having previously received the recognition in 2012.
“We’re honored to earn this award, which is a result of our 1,200 colleagues’ passion for providing our customers with an excellent experience every day,” said Rockland Trust CEO, Christopher Oddleifson. “Receiving this recognition from J.D. Power for the second time in five years demonstrates our continued focus on building enduring relationships based on trust, respect and caring.”
Through more than 80 branches and 120 ATMs across Massachusetts, Rockland Trust is dedicated to delivering greater convenience to individuals, families, and businesses. To make banking easier and more secure, the Bank offers the latest in technology including free mobile banking with fingerprint login, remote deposit from any device, mobile wallet services, and the SecureLock app to safeguard debit card information.
J.D. Power’s 12th Annual U.S. Retail Banking Satisfaction Study surveyed more than 5,000 retail banking customers across six New England states about their banking experiences with their providers. The study asked participants to provide feedback on customer satisfaction based on numerous factors, including account information, facilities, problem resolution, and product offerings.
Independent Bank Corp. (NASDAQ Global Select Market: INDB) has approximately $7.7 billion in assets and is the holding company for Rockland Trust Company, a full-service commercial bank headquartered in Massachusetts. Named in 2016 to The Boston Globe’s “Top Places to Work” list for the eighth consecutive year, Rockland Trust offers a wide range of banking, investment, and insurance services. Rockland Trust serves businesses and individuals through approximately 100 retail branches, commercial lending offices, investment management offices, and residential lending centers located in Eastern Massachusetts and Rhode Island, as well as through telephone and mobile banking, and the Internet. Rockland Trust is also an FDIC member and an Equal Housing Lender. To find out why Rockland Trust is the bank “Where Each Relationship Matters®”, please visit www.rocklandtrust.com.
Power and Associates
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power’s industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world’s most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com.