DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "KPI Metrics for the Internet, IT, and Service Management - 2017" report to their offering.
Compliant with ITIL, ISO 20000, and IT Service Management
The Key Performance Indicatory (KPI) Metrics for the Internet, Information Technology, and Service Management is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
The metrics cover all areas of the Internet and Information Technology -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.
The CIOs biggest challenges is to justify staffing and spending levels as they strive to improve IT efficiency. When assessing comparative benchmarks, it is hard to know which metrics to start with. The Metrics for the Internet, Information Technology and Service Management HandiGuide helps CIOs to understand and pick the appropriate comparative benchmarks to justify staffing and spending, improving IT operations and demonstrating the value of IT to the business.
Defining Which Metrics to Use
Most IT metrics efforts lack relevance to the business and are not well linked to business outcomes. They tend to be IT focused, such as WAN availability or server downtime. It is difficult for the business to understand how these measures relate to its objectives, and they provide little insight into the value that IT delivers.
At the heart of an effective Service Level Agreement (SLA) are performance metrics and they
- Measure the right performance characteristics to ensure that the client is receiving its required level of service and the service provider is achieving an acceptable level of profitability
- Can be easily collected with an appropriate level of detail but without costly overhead, and
- Tie all commitments to reasonable, attainable performance levels so that "good" service can be easily differentiated from "bad" service, and giving the service provider a fair opportunity to satisfy its client.
For more information about this report visit http://www.researchandmarkets.com/research/hf65dt/kpi_metrics_for