Cloud Telephony Trends in India, Forecast to 2021: Transforming Enterprise Communications in an Omni-channel Service Delivery Experience - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Cloud Telephony Trends in India, Forecast to 2021" report to their offering.

The study aims to analyze and forecast the Indian Cloud Telephony market outlook from CY 2016 to CY 2021.

Also known as hosted telephony, cloud telephony refers to a mechanism to deliver telephone applications on the cloud as a hosted solution. It is a voice and messaging service that does not require traditional business telephone systems such as PBX or EPBAX. Cloud telephony is a means by which enterprises could make or receive multiple voice calls and messages simultaneously, without investing on any additional capital infrastructure. This technique of telephony works out to be useful as businesses go global and the increased need to successfully connect with a buyer and seller move beyond limits.

While the initial days for cloud telephony in India were not eventful, the market has slowly picked up and the future looks bright with a moderate double digit growth until 2021. Today, service providers are able to create use cases such as support workforce such as delivery agents, salespersons, servicemen; provide phone number masking capability; build a platform for the buyer and seller and improve on agent efficiency through automated calling.

Key Questions this Study will Answer

  • What are the current market trends in cloud telephony?
  • How will the market drivers and restraints impact the growth in the short, medium, and long term?
  • What is the role of the applications (HIVR and Cloud Call Center) in cloud telephony? Who are the key players?
  • What are the industry best practices for cloud telephony?
  • What is the state of competition in cloud telephony (market share of leading players)?
  • What is the current market size and forecast until 2021?
  • How is the current market split across industry verticals?
  • What does the future of cloud telephony look like?

Key Topics Covered:

1. Executive Summary

2. Market Definitions

3. Research Objectives, Scope, and Methodology

4. Current Market Trends

5. Cloud Telephony Evolution-Past, Present, and Future

6. Market Drivers and Restraints

7. Application Overview

8. ICT Mega Trends and Industry Convergence Implications on Cloud Telephony

9. Industry Best Practices

10. Market Analysis

11. Growth Opportunities and Companies to Action

For more information about this report visit http://www.researchandmarkets.com/research/696h3l/cloud_telephony

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Telecommunications and Networks, Cloud Computing and Storage, VoIP and Videoconferencing

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Telecommunications and Networks, Cloud Computing and Storage, VoIP and Videoconferencing