ATLANTA--(BUSINESS WIRE)--Atlanta-based Allconnect, a leader in sales and marketing solutions for energy companies, received a customer satisfaction (CSAT) score of 86 as measured by the American Customer Satisfaction Index (ACSI) nationwide for 2016, one point higher than the previous year and the highest score Allconnect has achieved since it began measuring CSAT with ACSI in 2011.
ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States, and its results are calculated independently and without endorsement. Allconnect’s score of 86, based on over 180,000 surveys, ranks above brands traditionally regarded as leaders in customer service, such as Apple, Google and Nordstrom. Only Chick-Fil-A and Lincoln (Ford), both with scores of 87, earned higher 2016 ACSI scores than Allconnect.
Allconnect offers a free, one-stop marketplace that connects millions of consumers with products and services such as Internet, TV, home security, home automation, energy efficiency and green products. The service, available over the phone or online, personalizes the shopping experience for consumers based upon their specific address and other relevant demographics (e.g. homeowner vs. renter).
“I believe our expertise in energy-related products in addition to traditional home services is a big part of why our CSAT scores continue to rise,” said Sam Howe, Allconnect’s CEO. “We take the time to educate people about things like energy efficiency, demand response, low-income programs … the list goes on. While some of these programs are not ‘new,’ a lot of people either aren’t aware or don’t understand what the real-world benefit is to them, like saving money or helping the environment. That’s where we come in. And now that they’re starting to get it, we’ve seen enrollments go way up and there’s a definite increase in satisfaction.”
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s 2016 customer satisfaction score of 86, as measured by the American Customer Satisfaction Index (ACSI), is the second-highest score of the publicly measured companies in 2016. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with offices in Lexington, Kentucky and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.
The American Customer Satisfaction Index (ACSI) is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The ACSI uses data from interviews with roughly 70,000 customers annually as inputs to an econometric model for analyzing customer satisfaction with more than 300 companies in 43 industries and 10 economic sectors, including various services of federal and local government agencies.
ACSI results are released throughout the year, with all measures reported on a scale of 0 to 100. ACSI data have proven to be strongly related to a number of essential indicators of micro and macroeconomic performance. For example, firms with higher levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. Stock portfolios based on companies that show strong performance in ACSI deliver excess returns in up markets as well as down markets. At the macro level, customer satisfaction has been shown to be predictive of both consumer spending and GDP growth.
ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.