World Customer Experience Management Market - Opportunities & Forecasts to 2022 - Driven by Increased Spending Capacity of Companies - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "World Customer Experience Management Market - Opportunities and Forecasts, 2014 - 2022" report to their offering.

Customer experience management (CEM) is the practice of building and reacting to consumer interactions to serve their expectation. In addition to increasing loyalty and advocacy, it involves a strategy that demands process change and an array of technologies to succeed. Emergence of customer experience management services has helped in lowering at-risk revenues and winning over lost customers. The solution further enables business owners to engage their consumer as a sustainable element for progress. CEM further minimizes the cost of new customer acquisition.

There are several drivers, restraints and opportunities shaping the future of the customer experience management market. Growing numbers of consumers and constant pressure faced by companies to sustain competition is responsible for driving this market. The market growth is also favored by the increase in the spending capacity of the companies. High cost and lack of awareness about the technology have hindered market growth to a larger extent.

However, user relying on new digital channels at work or for personal activities is expected to create greater opportunities for the CEM market in the future.The market is segmented in terms touchpoint, industry and geography. In terms of touchpoint, the market is segmented into web, mobile, contact center, social media and others. Industries such as healthcare, media and entertainment, retail, manufacturing and others would experience tremendous growth in the customer experience management market. Regions including North America, Europe, Asia Pacific and LAMEA are expected to witness rapid growth in the market.

Leading Manufacturers:

  • Oracle Corporation
  • IBM
  • Adobe Systems
  • Verint Systems
  • SAP SE
  • Tech Mahindra
  • Zendesk
  • Satmetrix
  • ResponseTek
  • ClickTale
  • Kana

Scope of the Report:

Customer Experience Management Market - By Touch-point

  • Social Media
  • Web
  • Email
  • Contact Center
  • Others

Customer Experience Management Market - By Industry

  • Healthcare
  • Information Technologies
  • Hospitality
  • Automotive
  • Others

For more information about this report visit http://www.researchandmarkets.com/research/bp77vp/world_customer

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)