MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced the availability of new enhancements to its Verint Community™ solution, including live user engagement capabilities, a richer, more in-depth interaction platform for comments and discussion, and an enhanced conversational experience.
These enhancements are designed to accelerate online collaboration and increase the overall effectiveness and engagement of social communities, and include new member and group management capabilities, full emoji and emoticon support, prioritized notifications and calendar advancements.
Further functionality supports the addition of live user engagement with real-time content updates and real-time presence and typing indicators; new threaded comment and discussion capabilities for a richer, more in-depth interaction platform; and a brand new conversation experience that includes live interactions and search by keyword functionality.
- Live User Engagement and Member Presence—Many new features in the Verint Community solution rely on detecting presence to content, services and members. Members’ presence is now represented by an indicator shown as a dot in live-updating areas, helping identify that the user is online and may see and respond more quickly than before.
- Threaded Comments and Forum Discussions—With this enhancement, community comments are now visually threaded so users can vote up or down on comments in real time, see typing indicators if other users are in the process of responding, and sort by oldest, newest and best, according to user votes. Community discussions also receive intelligent live updates that notify users of new comments that come in-line. Similar to threaded comments, threaded forum discussions receive live updates, user typing indicators, visually contextual permalink pages, enhanced sorting options, and rich content controlled by a new content filtering feature that provides administrators with easier control over the type of mark-ups in threads and replies.
- Live Activity Stream with Threaded Comments and Conversations with Search for Advanced Collaboration—Live presence enhancements support the receipt of real-time updates to comments and stories in the community activity stream. Verint Community also features a host of private messaging enhancements by way of a new user interface (UI), shortcuts that allow users to move between conversations, scroll through current conversation messages, search within and across conversations and create new conversations.
“Verint Community enables organizations to make better, more informed business decisions based on social interactions and data, and the valuable intelligence it contains to heighten social customer service, digital marketing and employee engagement,” notes Jon Allen, GM community solutions, Verint. “Likewise, users benefit from the ability to more effectively collaborate and share information, advance customer self-serve experiences with the ability to find solutions in online resources, deflect support calls, and deliver better products faster by sourcing new ideas from customers, partners and potential buyers.”
Part of Verint’s Customer Engagement Optimization™ portfolio through its acquisition of Telligent®, this customer support and digital marketing community solution unites modern collaboration technologies into a single integrated suite that includes social applications and services. Enabling organizations to create communities of interest for their customers, partners and employees, it includes both external customer and internal employee community environments that provide a platform for organizations to deliver social customer service, drive social commerce and deepen customer relationships, while heightening customer and employee engagement.
Click here to learn more about Verint Community and how to help elevate customer and employee experiences.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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