Many languages do not even have a word for the concept of assertiveness'. It is an often misunderstood term and yet it provides one of the most powerful tools for dealing with many of the most challenging situations we face in life. This course explores what is meant by assertive behaviour'. It will provide you with an opportunity to practice skills and techniques to help you to become more assertive and more efficient in your dealings with clients and colleagues.
The workshop will help you to:
- Confidently express your views and opinions
- Ask for what you want in a way that gets listened to
- Say no to unreasonable requests
- Stand your ground in the face of resistance or manipulation
- Deliver difficult messages without undue emotional interference
- Choose more successful responses when faced with aggressive or passive behaviour from others
Welcome, Introduction & Objectives
What is assertiveness?
- What is the difference between being assertive and being aggressive?
- Do you consider yourself to be assertive?
Discuss the Behavioural Pattern Index
Recognising assertive, submissive and aggressive behaviours
Assertiveness style analysis
Using I' Statements
- Understand when to use and how to use I statements
- Common errors
- What are the benefits of using I' statements
Transactional analysis and assertiveness
- What are the roots of transactional analysis
- Life positions
- Complimentary and crossed transactions
Techniques for becoming more assertive
Empathic, discrepancy, consequence and negative assertions
Practice your Assertiveness Skills and Techniques
Close of Meeting
For more information about this conference visit http://www.researchandmarkets.com/research/vzgsql/assertiveness_for