Nashua Safe Station Program for Treating Substance Use Disorder Allows Interagency Data Sharing with ClientTrack, Resulting in Lives Saved and Reduced Cost

SALT LAKE CITY--()--Eccovia Solutions, provider of ClientTrack – an industry-leading care coordination platform, announced today the results from a pilot program for combating substance use disorder (SUD) conducted by Harbor Homes, a nonprofit organization providing support services to low-income individuals in the Greater Nashua and Southern New Hampshire regions. The Nashua Safe Station program reported a 34 percent decrease in overdoses and fatalities related to substance use disorder since November 2016, based on historical information from the same period in 2015. In addition, the community, at large, has saved an estimated $1.9 million from individuals who have entered the program and spent the night in medical respite instead of visiting the emergency department. Opioid addiction is a national epidemic, killing more than 52,000 people in 2016. In addition, in 2014 the U.S. Department of Health and Human Services attributed $55 billion in health and social costs related to prescription opioid abuse, and $20 billion in emergency department and inpatient care for opioid poisonings.

“The Safe Station program is an important component to addressing substance use disorders in Southern New Hampshire,” said Samantha Cassista, Quality Improvement Specialist, Harbor Homes. “Coordinating multiple agencies that are providing diverse services for low-income individuals is not only complex, but there are unique challenges for integrated care. The results seen thus far in the program reflect an immediate community-wide cost savings stemming from fewer emergency room visits, and, more importantly, a reduction in overdose-related fatalities. Without ClientTrack, the Partnership for Successful Living wouldn’t be able to provide the timely, coordinated care needed to assist those in need and influence change under the Safe Station program.”

As part of New Hampshire’s five-year 1115 Medicaid Waiver to transform the state’s behavioral health delivery system, the community of Nashua collaborated to create the Safe Station program, an innovative solution to the opioid crisis. In 2016, Partnership for Successful Living, a collaboration between six agencies – including Harbor Homes – that provide coordinated residential, primary, behavioral care and support services to low-income individuals, worked closely with the mayor of Nashua and the local fire stations to establish the program to help break down barriers for individuals with SUD seeking assistance. In addition to the cost savings and reduction in overdose-related death, Safe Station has reported 97 percent of program participants have been evaluated by a Licensed Alcohol and Drug Counselor (LADC), 80 percent of whom have gone on to receive at least one service from the Partnership for Successful Living.

“Nashua is leading the way for communities seeking innovative solutions to end the opioid crisis,” said Carl Champagne, CEO of Eccovia Solutions. “The Safe Station program is an example of how ClientTrack can help with care coordination across agencies to provide integrated primary, behavioral care and peer support services to address whole-person care.”

All six members of the Partnership for Successful Living use ClientTrack, allowing administrative leaders to track the progress of program participants from when they set foot in the fire station, receive help from a LADC and join different programs. Nearly 200 individuals have sought help, received evaluations and have enrolled in programs appropriate to the level of care needed since Nashua established its Safe Station program.

About The Safe Station Program

The Safe Station program is designed to help participants in their fight against substance abuse and reduce overall costs to the community. Anyone seeking treatment or recovery from addiction to opioids or other substances may visit a city fire station at any time for help without fear of incarceration. Once at the station, a trained firefighter medically clears the individual and immediately connects them with a representative from Partnership for Successful Living. Each individual is enrolled in the program using Eccovia Solutions’ ClientTrack platform, which enables organizations with various structures and care models to bridge the gap between primary care and community services by securely sharing information, as well as to incorporate the social determinants of health to develop a whole-person care tracking, monitoring and reporting system. If there is no need for transportation to the emergency room, the representative transports the individual seeking help to an emergency shelter or to a comprehensive residential and outpatient substance center.

About Harbor Homes Inc.

Harbor Homes Inc. is a not-for-profit organization established in 1980 that serves low-income, vulnerable New Hampshire community members throughout the entire state, with a focus on the Greater Nashua and Southern New Hampshire regions, including Nashua, Amherst, Brookline, Hollis, Hudson, Litchfield, Merrimack, Milford, Mont Vernon, Mason, Manchester and Wilton. We provide high quality residential, primary and behavioral health care, and supportive services to more than 1,200 low-income individuals and families who are homeless, at risk of homelessness, or living with mental illness and other disabilities each year.

About Partnership for Successful Living

Partnership for Successful Living is a collaboration of six agencies who work together to coordinate care for vulnerable individuals, including residential, primary, behavioral care, employment and support services. Partnership agencies include Harbor Homes, Inc., Keystone Hall, Healthy at Home, Milford Regional Counseling Services, Southern NH HIV/AIDS Task Force and Welcoming Light Inc.

About Eccovia Solutions

Eccovia Solutions provides an industry-leading, care coordination platform for state Medicaid agencies, ACO/MCO’s, Medicaid Waiver programs and community-based providers. Our platform helps case workers and care providers collaborate across the spectrum of service delivery to address the physical, behavioral and economic factors that drive population health.

Contacts

Eccovia Solutions
Laurel Rodriguez, 801-290-5495
lrodriguez@eccoviasolutions.com

Contacts

Eccovia Solutions
Laurel Rodriguez, 801-290-5495
lrodriguez@eccoviasolutions.com