DENVER--(BUSINESS WIRE)--Dizzion, a leading provider of end user computing solutions and virtual desktops, announces it has joined the inContact inCloud Ecosystem (iCE). The inCloud Ecosystem facilitates development of inContact integrations and will give inContact customers easy access to Dizzion’s end user computing solutions including virtual desktops, secure endpoints, application delivery, compliance and more. inContact has been repeatedly recognized as a contact center software industry leader by analyst firms like Gartner, IDC and Frost & Sullivan.
“inContact’s cloud contact center software and cloud-based workforce optimization solutions are extremely well known and respected in the contact center and BPO industries,” said Steve Prather, CEO of Dizzion. “Our cloud-based end user computing solutions are the perfect complement to inContact’s service suite and will allow clients to take full advantage of the cloud for better efficiency, security, flexibility and productivity.”
inContact’s suite of solutions can easily be implemented on Dizzion’s high performance, high availability virtual desktops, allowing for a more flexible and secure work environment that is ideal for contact centers, particularly those utilizing work at home agents. Combined, Dizzion and inContact allow contact center agents to access the applications they need from anywhere, on any device without sacrificing quality or speed.
“Offering a wide array of cloud contact center products and workforce optimization features, it’s only logical that we also give our clients the opportunity to implement cloud delivered desktops,” said Graham Allen, Senior Director Product Management for inContact. “We’re excited to see how our current and future customers respond to this partnership and look forward to being able to offer a more complete and robust cloud solution to contact centers.”
Dizzion’s virtual desktop solutions are used by contact centers and service providers alike to respond to seasonal demand, enable work at home employees, meet compliance requirements, and strengthen overall data security. Combined with inContact’s solutions, they can support a cloud first strategy that enables greater business agility, scalability, and faster speed to revenue.
To learn more, visit the Dizzion team – booth #147 – at the upcoming Channel Partners Conference in Las Vegas, April 10-13.
Established in 2011, Dizzion brings the power of cloud computing to the desktop by enabling employees to securely access their applications and data from any device, anytime, anywhere. Dizzion’s proprietary managed desktop service is built on enterprise technology that includes infrastructure, software licensing, management, support and security for a monthly fee. Dizzion is a privately-held company based in Denver, Colorado. For more information, visit www.dizzion.com.
About inContact, a NICE company
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.