Customer Office Melbourne
April 4-5; Melbourne, Australia
Martyn Riddle, APAC marketing director, will present “The Contact Centre: Your Secret Weapon in Delivering Exemplary Customer Experiences” at 10:25 am AEDT on April 4. This session will highlight how equipping your contact center employees with the right solutions can help them provide the best customer experiences possible to maintain customer loyalty.
Revenue Impact of CX: How to Prove the Value of Your Program
April 6; Verint Webinar
Brian Koma, VP and CX practice leader, with Forrester’s Roxana Strohmenger, VP, CX Index, will co-present a webinar at 2 pm ET April 6 to address “What an Improvement in a Company’s Customer Experience is Worth in Dollars and Cents?” During this session, they will speak to the tight linkage between CX programs and financial metrics, covering:
- How to expand your CX program to include measures of retention and expansion loyalty that make your NPS more intelligent and drive deeper engagement with executive stakeholders
- How to pinpoint the elements of your CX program that can have the biggest impact on customer loyalty
- How to measure and maximize the 3 CX “E’s”—effectiveness, ease and emotion—and translate them into revenue gains
Contact, East: Frost & Sullivan Executive MindXchange
April 23-26; Fort Lauderdale, Florida
Greg Sherry, VP, marketing, alongside the vice president of customer experience from a Fortune 500 utility company will present “Leveraging Customer Insight to Drive Customer Experience and NPS” at 10:20 am ET on April 24. Discussion topics will include how the utility company drives CX excellence by incorporating actionable intelligence from its customer experience, engagement management and workforce optimization initiatives.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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