SAN JUAN, Puerto Rico--(BUSINESS WIRE)--OFG Bancorp (NYSE:OFG) today announced that its Oriental Bank subsidiary has introduced the first fully integrated online application in Puerto Rico for secured or unsecured personal loans.
“This innovation is part of Oriental’s ongoing strategy of exploiting technology and our internal capabilities to set the gold standard in the local market for unparalleled customer service,” said Ganesh Kumar, OFG’s Senior Executive Vice President and Chief Operating Officer, in charge of all retail operations.
Customers can access the app on their smartphone, tablet or desktop computer from www.orientalbank.com, selecting “For You” and then “Personal Loans.” There, they can initiate the application and upload required documents or photos. Upon notification of approval, they can schedule an appointment to sign for the loan at the branch, date and time of their choice.
Online appointment scheduling is another feature Oriental launched earlier this year, enabling clients to easily arrange meetings with its banking, lending or wealth management experts and avoid waiting in lines.
Oriental offers personal loans for a variety of purposes. The bank is number two in Puerto Rico with a 14% share in the category (excluding credit cards). Consumer loans totaled 7% of Oriental’s loan portfolio at year end 2016, up from 6% in 2015 and 5% in 2014.
As a challenger brand and proven leader in innovative client facing technologies in Puerto Rico, Oriental has led the way with innovations for retail clients such as Cardless Cash (mobile phone ATM access), My Status (residential mortgage loan application tracking), FOTOdepósito (remote deposit capture thru mobile), People Pay (mobile person to person payments), and Cuenta Libre (Freedom Account, for surcharge-free access to ATMs).
About OFG Bancorp
Now in its 53rd year in business, OFG Bancorp is a diversified financial holding company that operates under U.S. and Puerto Rico banking laws and regulations. Its three principal subsidiaries, Oriental Bank, Oriental Financial Services and Oriental Insurance, provide a full range of commercial, consumer and mortgage banking services, as well as financial planning, trust, insurance, investment brokerage and investment banking services, primarily in Puerto Rico, through 48 financial centers. Investor information can be found at www.ofgbancorp.com.