RESTON, Va.--(BUSINESS WIRE)--Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the return of its highly anticipated customer experience (CX) event, Clarabridge Customer Connections (C3). This year’s C3 extravaganza will host its biggest turnout of CX practitioners and visionaries to date at the iconic Fontainebleau Hotel in Miami from May 1-3, 2017. Attendees will learn about the latest customer experience and social customer service trends with a series of pre-conference workshops, informative case studies and engaging keynote presentations. With top CX experts scheduled to speak, this three-day event is guaranteed to inspire participants to take action and elevate their customer experience program to the next level.
This year’s C3 will feature compelling keynotes from Bruce Temkin, CX Transformist and Managing Partner of Temkin Group, and Josh Linkner, speaker, author and entrepreneur who will share their unique approaches to delivering a flawless customer experience and reveal what’s on the road ahead for the industry as a whole. Clarabridge has also extended the agenda to include four tracks––Business, Analytics, Social and Advanced––to empower attendees with the latest information on emerging technologies and strategies in CX.
C3 will showcase more than 30 seminars featuring Clarabridge customers, partners and analysts. Presentations will cover a myriad of cutting-edge topics such as maturing CEM programs, building a successful social customer service program and driving highly accurate CX analytics. With “Inspire” as this year’s theme, attendees will walk away from these illuminating sessions with actionable strategies to inspire both customer engagement and loyalty. In keeping with that theme, Clarabridge is also putting the community first at C3 and is proud to collaborate with Rise Against Hunger, a global nonprofit organization dedicated to ending hunger. At the conference, attendees and Clarabridge employees will be packing food for those in need.
Prior to the main event, there will be expert-led workshops hosted by Blake Morgan, customer experience author, speaker and adviser, and Jeannie Walters, CEO and Founder of 360Connext. These interactive sessions will focus on building a comprehensive CX program in today’s digital age. Specifically, attendees will learn about the technologies they can leverage to streamline customer service and how to align brand promise and customer perceptions.
“We are thrilled to be hosting C3 for the ninth year in a row and look forward to bringing the most innovative and inspirational thinkers in customer experience together under one roof. CX has quickly become a priority for leading brands, and this event promises to deliver unparalleled advice from speakers who are proven champions of improving customer experience,” said Susan Ganeshan, CMO of Clarabridge. “C3 is the premier event to learn the latest CX initiatives and strategies needed to stay one step ahead of competitors.”
Full details about the event’s schedule and speakers can be found on the C3 website.
Clarabridge’s SaaS customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com.