SAN JOSE, Calif.--(BUSINESS WIRE)--LiveWorld, Inc. (OTC Markets: LVWD), the social customer experience company, announced today the expansion of its comprehensive conversation management software to major messaging platforms worldwide, now enabling brands to connect with consumers on preferred digital communication channels. The LiveWorld expansion to WeChat, Telegram, and web chat further enriches customer experiences with the personalized, real-time brand interactions already supported for Facebook Messenger and most major social media platforms.
With user profiles linked between communication channels, the software provides companies with a thorough understanding of customers based on previous engagements, behaviors, and preferences. By linking profiles from all touch-points, brands can have an all-inclusive view of customer conversations across messaging and social media channels. Though each channel offers a unique experience, the software imports and supports its features through the LiveWorld interface, facilitating conversations in one place. Implementation of the LiveWorld solution enables brands to expand their direct messaging channel portfolio globally with a personal touch.
“With consumers spending a greater share of time in messaging apps than social media, brands are expanding to private one-on-one conversations,” said Peter Friedman, Chairman and CEO, LiveWorld. “Our single software application effectively streamlines communications between brands and consumers in one continuous conversation, while gaining customer insights."
LiveWorld accelerates real-time brand conversations, reduces response time to deliver faster resolution, and efficiently scales customer management via the bi-directional integration of chatbots with human agents. The platform personalizes interactions with the ability to identify, track, archive, and better understand customer behaviors to elevate brand engagements. Full contextual conversation data customizes the experience across social media and messaging apps.
"Our software offers smooth in-channel conversation switching to provide greater customer intelligence, personalizing engagements across the channels," said Frank Chevallier, LiveWorld Vice President of Software Products. "Our platform minimizes the issue of channel-hopping for brands while gaining customer intelligence for tailored messaging."
LiveWorld is the first company in the social conversation management category to build software that not only integrates human agents with automation tools like chatbots and auto responders, but also enables the bi-directional management of any conversation. Currently available in multiple social media and messaging channels, including Facebook, Twitter, Instagram, YouTube, LinkedIn, Google+, Facebook Messenger, Twitter DM, WeChat, Telegram, and web chat, LiveWorld will continue its expansion of multi-channel support across more messaging platforms throughout the year.
At LiveWorld, we provide conversation management software, consulting, and online agent workforce services. These empower companies to manage conversations in messaging apps and social media to develop deeper relationships with customers. We specialize in handling the speed and scale requirements of brands to engage customers 1-on-1 in real time and deliver personalized interactions with a human touch. Our conversation-centric SaaS platform is designed to track and manage dialogue, engage customers, and integrate chatbots and human agents with enterprise systems. Companies can quickly solve the scale, security, automation, and multi-social channel challenges associated with marketing and customer service programs. LiveWorld services include strategy, campaign management, content moderation, engagement, customer service, and social analytics. Our team of marketing strategists, conversation specialists, chatbot experts, social data analysts, online agents, and software developers collaborate to deliver marketing and customer service solutions that seamlessly integrate software and human teams. LiveWorld clients include the number one brands in consumer packaged goods, retail, pharmaceutical, and financial-travel services. LiveWorld is headquartered in San Jose, California, with an additional office in New York City. Learn more at www.liveworld.com and @LiveWorld.