LOS ANGELES--(BUSINESS WIRE)--Westlake Financial Services recently welcomed Brian Renfro as Senior Vice President of Servicing. In this role, he oversees customer service, collections and remarketing for the entire Westlake portfolio.
Renfro looks to leverage his extensive background in servicing technology, and implement strategic and compliance operational efficiencies to drive agent training and development. The end result will be a reduction in losses and improved service to customers of Westlake Financial Services.
“Brian brings over 20 years of experience to this role,” commented Ian Anderson, Group President – Westlake Financial Services. “His experience will help our Servicing department implement technology and operational improvements to help reduce losses.”
Renfro has decades of direct experience with servicing teams, utilizing various dialer technologies, and applications. He began his auto loan servicing career at Union Acceptance Corporation in 1998 and in 2003, he joined JP Morgan Chase. In 2005, Renfro was appointed as SVP of Operations for Westlake Financial. In 2007, he departed Westlake and held the position of Director of Servicing Operations for Navient for 10 years.
About Westlake Financial Services: Westlake is an internet based, privately held finance company that specializes in the acquisition and servicing of prime to sub-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of over 30,000 new and used car dealers throughout the United States.