Global Interactive Voice Response System Market to Grow at a CAGR of 12.63%, 2017-2021 with Avaya, Cisco Systems, Convergys & Genesys Dominating - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Global Interactive Voice Response System Market 2017-2021" report to their offering.

The global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.

The report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the Key vendors operating in this market.

According to the report, one driver in market is increase in the number of calls. One of the major drivers for the global IVR system market is the increase in the number of calls by customers. There is a tremendous increase in the number of calls due to which agents are not able to receive the calls. Thus, organizations manage the increased number of calls and provide increased customer interaction with the help of IVR solutions.

The use of dual-tone and speech technology reduces the hold time and drop off time for each call. This has increased the number of outbound calls, which results in automation of the routine tasks and helps in improving the efficiency of the agent. In the retail industry, speech technology is mostly used for receiving the calls, which when carried by IVR systems reduces the time, especially when there is a seasonal demand for some products.

Key vendors

  • Avaya
  • Cisco Systems
  • Convergys
  • Genesys

Other prominent vendors

  • Altitude
  • Aspect Software
  • Diagenix
  • Exotel Techcom
  • Enghouse Interactive
  • inContact
  • NEC
  • Ozonetel
  • Pronexus
  • Unify
  • Vocalcom
  • Zendesk

Key Topics Covered:

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Research Methodology

PART 04: Introduction

PART 05: Market landscape

PART 06: Market size and forecast

PART 07: Market segmentation by deployment model

PART 08: Market segmentation by end-user

PART 09: Market segmentation by technology

PART 10: Geographical segmentation

PART 11: Decision framework

PART 12: Drivers and challenges

PART 13: Market trends

PART 14: Buying criteria

PART 15: Five forces analysis

PART 16: Vendor landscape

PART 17: Key vendor profiles

For more information about this report visit http://www.researchandmarkets.com/research/h596k5/global

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Related Topics: Call Centres

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres