New Zealand Contact Center Applications Market - Focus on Resource Optimization and Customer Insights Became Mainstream - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "New Zealand Contact Center Applications Market - 2015" report to their offering.

The New Zealand contact center applications market size is estimated to grow from $14.0 million in 2015 to $14.6 million by 2022, at a Compound Annual Growth Rate (CAGR) of 0.6%.

The research service covers the contact center applications market in New Zealand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation?
  • How long will it continue to grow and at what rate?
  • What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market?
  • What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape?
  • How is it expected to evolve in the future?

Companies Mentioned

  • Alcatel-Lucent
  • Altigen
  • Altitude
  • Artsoft
  • Aspect Software
  • Ericsson
  • Fujitsu
  • Genesys
  • Grandsys
  • Hanmec
  • Huawei
  • Infobird
  • Infotalk
  • Interact
  • Interactive Intelligence
  • Inticube
  • Jiaxun
  • MPC
  • NEC
  • Others

Key Topics Covered:

1. Executive Summary

2. Market Definitions and Research Methodology

3. Forecasts and Trends

4. Market Share and Competitive Analysis

5. Appendix

For more information about this report visit http://www.researchandmarkets.com/research/kbkt92/new_zealand

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres