Asia-Pacific Contact Center Applications Market - Growth Stumbles as Global Economic Uncertainty Prevails - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Asia-Pacific Contact Center Applications Market, 2015" report to their offering.

The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%.

The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in the Asia-Pacific region based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Companies Mentioned

  • Alcatel-Lucent
  • Altigen
  • Cisco Systems
  • Convergys
  • eGain
  • Enghouse Interactive
  • Ericsson
  • Fujitsu
  • Genesys
  • Grandsys
  • Hanmec
  • Huawei
  • Infobird
  • Infotalk
  • Interact
  • Others

Key Topics Covered:

1. Executive Summary

2. Market Definitions and Research Methodology

3. Drivers and Restraints Asia-Pacific Contact Center Applications Market

4. Forecasts and Trends Asia-Pacific Contact Center Applications Market

5. Market Share and Competitive Analysis Asia-Pacific Contact Center Applications Market

6. Australia Contact Center Applications Market, 2015

7. Market Share and Competitive Analysis Australia

8. China's Contact Center Applications Market, 2015

9. Market Share and Competitive Analysis China

10. Hong Kong's Contact Center Applications Market, 2015

11. Market Share and Competitive Analysis Hong Kong

12. India's Contact Center Applications Market, 2015

13. Market Share and Competitive Analysis India

14. Indonesia's Contact Center Applications Market, 2015

15. Market Share and Competitive Analysis Indonesia

16. Japan's Contact Center Applications Market, 2015

17. Market Share and Competitive Analysis Japan

18. Malaysia's Contact Center Applications Market, 2015

19. Market Share and Competitive Analysis Malaysia

20. New Zealand's Contact Center Applications Market, 2015

21. Market Share and Competitive Analysis New Zealand

22. The Philippines' Contact Center Applications Market, 2015

23. Market Share and Competitive Analysis The Philippines

24. Singapore's Contact Center Applications Market, 2015

25. Market Share and Competitive Analysis Singapore

26. South Korea's Contact Center Applications Market, 2015

27. Market Share and Competitive Analysis South Korea

28. Taiwan's Contact Center Applications Market, 2015

29. Market Share and Competitive Analysis Taiwan

30. Thailand's Contact Center Applications Market, 2015

31. Market Share and Competitive Analysis Thailand

32. Vietnam's Contact Center Applications Market, 2015

33. Market Share and Competitive Analysis Vietnam

34. The Last Word

35. Appendix

For more information about this report visit http://www.researchandmarkets.com/research/fqkv23/asiapacific

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
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For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres