PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a leader in software adoption, announced today its speaker lineup for the third-annual Business of Customer Education Conference (BOCE)™ at Gainsight Pulse 2017 to be held at the Oakland Convention Center in Oakland, CA on May 9-11, 2017.
BOCE™, hosted as a “conference-within-a-conference” at Pulse 2017, draws together the community of software training leaders, professional services teams and customer success advocates who believe education is a key component of software adoption, customer success, and growth.
The list of speakers includes executives from some of the fastest growing companies in enterprise software, including Atlassian, Cloudera, Couchbase, Gainsight, MuleSoft, and Facebook, which is now in the enterprise software business.
On October 10, 2016, Facebook made news launching its communications platform, Workplace by Facebook, applying its mission to making the world more open and connected to the enterprise. Director, Workplace by Facebook Americas Monica Adractas will speak on the role of customer education in the enterprise.
“We are excited to have such forward-looking and innovative speakers at BOCE,” says Rob Castaneda, founder and CEO of ServiceRocket. “Fast-growing enterprise software companies like Atlassian, Cloudera, Couchbase, Gainsight, MuleSoft, and Facebook are taking a strategic approach to customer education to drive adoption, renewal rates, and customer outcomes. These companies have important stories to tell, and BOCE attendees will learn a ton from these talks.”
Atlassian Training Director Sherry Quinn will discuss methods for productizing training offerings so it can be offered to customers in various methods and at various price points.
A panel of executives from enterprise open source companies, including Cloudera Vice President of Customer Success Sarah Sproenhle, Couchbase Vice President of Learning and Strategic Development Peter Childers, and MuleSoft Head of Training and Certification Richard Huie-Buckius, will discuss delivering highly scalable education solutions to global customers.
Gainsight Manager of Training Dave Derington and ServiceRocket’s Learndot Platform Product Manager Jesse Miller, will discuss strategies for using data to show the relationship between customer education activity and product usage and outcomes.
To register for BOCE and Pulse 2017, visit https://www.servicerocket.com/boce
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming the way they do business. Headquartered in Palo Alto with offices around the world, our products and services help clients accelerate alignment, reduce friction and connect with their teams, partners and customers. Learn more at http://www.servicerocket.com