TEWKSBURY, Mass.--(BUSINESS WIRE)--Mirror Image®, the leading provider of content delivery, streaming media and edge computing solutions, today announced Mike Smith has been appointed as Vice President of Customer Experience for Mirror Image. In this new role, Smith will be championing and driving multiple departments that include Customer Service and Support, Solutions Engineering, and the Network Operations Center to improve the systems, processes, and policies to deliver a better experience for all customers. This organizational change marks a key step forward in the company’s ongoing commitment to transforming the customer experience.
“Mirror Image has always made the success of its customers one of its top priorities,” said Mike Smith, Vice President of Customer Experience at Mirror Image. “As our company continues to grow, I look forward to utilizing my experience to strengthen the relationships with our customers and to deepen our partnership with each of them by providing the most positive customer experience possible.”
Smith brings a diverse background of experience and expertise in solutions engineering and sales management to Mirror Image. Smith previously served as Director, Solutions Engineering, Edge Computing & Content Delivery at Mirror Image, lending his digital media expertise to the company’s customer base which includes Fortune 500 organizations, broadcasters, government agencies, and educational institutions. In his new position, Smith will focus on developing new programs and processes that will further optimize customer satisfaction. Furthermore, Smith will oversee the overall technical effort for provisioning, documentation and streamlining the entire implementation process.
“Mike’s breadth of experience within the sales process is uniquely tailored to help Mirror Image excel,” said Gustav Vik, President and Chief Executive Officer at Mirror Image. “Mike has valuable insight into our customers, and he will work across our entire organization to promote our onboarding processes. We look forward to his leadership and creating higher customer satisfaction for all.”
About Mirror Image
Mirror Image, one of the original Content Delivery Network providers in the industry, has pioneered the Dynamic Delivery Network (DDN). Mirror Image’s DDN includes live and on-demand video and audio streaming solutions, content delivery capabilities for object caching and file downloads, intelligent Edge Computing capabilities, and optimized delivery to an extensive range of desktops, mobile devices and other devices. Mirror Image was founded in 1997, and is a U.S.-based company incorporated in Delaware, headquartered in Tewksbury, MA. For additional information, please visit www.mirror-image.com or call +1 866 374 4113. Follow Mirror Image on Twitter @MirrorImageDDN.
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