In his new role, Queen will drive service strategy and execution for key employer group customers including responsibility for the teams that onboard new customers, respond to complex request for proposals, administer data feeds and reporting, and create enrollment materials, communications and technologies to service those customers.
Queen joined The Standard in 2008 as an IT manager and has served in a number of IT leadership roles at The Standard supporting Claims Processing, Retirement Plans, Employee Benefits and the Contact Center. Most recently, he co-led the Voluntary Products program, which introduced The Standard’s Supplemental products to the market. Prior to his time at The Standard, Queen led an application development team at PacifiCorp and has served in various IT, business and customer service roles.
“Graeme has demonstrated technical and market expertise that will be critical in helping us achieve our National Account service strategy. He is a valuable and important addition, and I am thrilled to have him join our team,” said Todd Johnston, vice president of Customer Service and Shared Services.
Queen earned his bachelor’s degree in physics at the University of Strathclyde in Glasgow, Scotland, and his MBA from Portland State University.
About The Standard
The Standard is a leading provider of financial products and services, including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, absence management services, retirement plans products and services and individual annuities. For more information about The Standard, visit www.standard.com.
The Standard is the marketing name for StanCorp Financial Group, Inc., and its subsidiaries: Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, Inc., StanCorp Investment Advisers, Inc., StanCorp Real Estate, LLC, and StanCorp Equities, Inc.