DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Growth Opportunities in the Global Contact Center Systems Market - Forecast to 2020" report to their offering.
New analysis on the Digital Transformation program titled 'Growth Opportunities in the Global Contact Center Systems Market' finds that the market for on-premises contact center systems continues to decline as companies increasingly switch to hosted/cloud solutions.
However, globally Contact Center Analytics represents a bright growth opportunity in the on-premises contact center systems market as companies seek to get the most out of their existing investments. Contact center analytics systems include speech analytics, multi-channel customer interaction analytics, and contact center performance analytics applications.
Enterprises are increasingly looking to source these solutions from their primary contact center infrastructure or workforce optimization vendors.
Key Topics Covered:
1. Executive Dashboard
2. Growth Environment: Market Overview
3. Market Forecasts
4. Visioning Scenarios
5. Growth Pipeline
6. Vision and Strategy - Growth Opportunities
7. Brand and Demand - Growth Opportunities
8. Growth Opportunities Matrix
9. Growth Strategy and Implementation
For more information about this report visit http://www.researchandmarkets.com/research/kkwjhb/growth