DALLAS--(BUSINESS WIRE)--Omni Hotels & Resorts announced today that its CEO, Jim Caldwell, will also assume the role of president, effective immediately. In his newly combined role as CEO and President, Caldwell will continue establishing the vision for the luxury hotel brand while ensuring that all operational areas within the company are aligned to achieve its long-term goals and objectives.
Caldwell has served as CEO for Omni Hotels & Resorts for the last 13 years, as well as president of TRT Holdings, Inc., a privately-owned, diversified holding company. TRT Holdings, Inc. purchased Omni Hotels & Resorts in 1996, and at that time Caldwell was named president and served in that role until 2004 when he was named CEO.
During the early years of the company, Caldwell developed the framework that has been instrumental in the growth, development and management of the Omni brand. It was Caldwell’s strategic vision to establish Omni Hotels & Resorts as a brand known for enhancing the guest experience through a high level of personalized service. This has been achieved through the company’s “Power of One” associate empowerment program and service philosophy. It reflects the belief that every guest interaction is an opportunity, or a moment, for an associate to delight a guest and deliver a memorable experience. This is evidenced by the numerous guest service awards and accolades Omni Hotels & Resorts has received over the last 20 years.
Since the acquisition of Omni Hotels & Resorts and under Caldwell’s guidance, the brand has achieved growth with an opportunistic mindset utilizing flexible growth strategies as an owner/operator, developer, and/or financial partner. Today, the brand is made up of 60 properties in urban and resort destinations in North America with more than 21,000 associates.
“Jim has been a trusted friend and business advisor for more than 30 years,” said Robert Rowling, Chairman and owner of TRT Holdings, Inc. “He is well respected by all within our organization and industry for his passion and commitment to our associates and his contemporaries. The best days of Omni Hotels & Resorts are yet to come, and under Jim’s leadership, we will continue our strategic focus and execution around our vision to enhance the experience for every guest who stays at an Omni property.”
From 1991 to 1996, Caldwell acted as vice president and general counsel for TRT Holdings, Inc. and served as president of its real estate subsidiary, TRT Development Company, and its management subsidiary, Shoreline Operating Company. He led TRT Holdings Inc. through its acquisition strategy, which eventually led to the purchase Omni Hotels & Resorts in 1996.
Caldwell currently serves as a member of the Salvation Army DFW Metroplex Command Advisory Board.
About Omni Hotels & Resorts
Omni Hotels & Resorts creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in leading business gateways and leisure destinations across North America. With over 20 world-class golf courses and award-winning spa retreats, to dynamic business settings, each Omni showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its distinguished, personalized service, Omni leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company’s “Power of One” associate empowerment program. The brand is frequently recognized by top consumer research organizations and travel publications and was ranked “Highest in Upper-Upscale Segment Guest Satisfaction” in the J.D. Power 2016 North American Hotel Guest Satisfaction Index StudySM. As a founding member of the Global Hotel Alliance (GHA), Omni’s loyalty program is further expanded through the DISCOVERY® loyalty program offering members additional global benefits. Committed to reducing hunger, Omni is on a mission through its Say Goodnight to Hunger initiative to help provide more than 18.2 million meals each year for food banks to feed children, families and seniors in communities in which it operates. To get additional information or book accommodations, visit omnihotels.com or call 1-800-The-Omni.