SEATTLE--(BUSINESS WIRE)--Spoken Communications, a leading innovator in customer engagement and Contact Center as a Service (CCaaS), today announced the appointment of Jan Wiersma as its Chief Cloud Officer. Wiersma brings more than 15 years of experience in building and managing global-scale Software as a Service and Infrastructure as a Service, and will be responsible for the company’s aggressive innovation agenda for new offerings.
“We are thrilled to have an executive with Jan’s credentials join our leadership team at Spoken,” said Mo Afshar, CEO of Spoken Communications. “Jan is a cloud platform innovator and a committed, strategic leader with a proven track record of building and operating global-scale cloud operations for multi-billion dollar companies. His depth of technology expertise, focus on the customer and overall leadership will be instrumental to our growth as we extend our product platform to support breakthrough, next-generation machine learning and big data applications that deliver even more value to our customers.”
Previously, Wiersma was vice president of global cloud services at SDL [LSE: SDL], where he led the company through a massive transformation to an AWS cloud foundation for SDL’s world-class PaaS and SaaS customer experience management offerings. He has also held leadership roles for data center and cloud strategy at Netherlands National Police and several multinational companies.
“I chose to join the Spoken team, as I was very impressed with the company’s vision for customer experience in the contact center,” said Wiersma. “I am really looking forward to working with a very talented and innovative team as we realize the future of cloud-based artificial intelligence technologies for customer engagement.”
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience. In use by hundreds of major brands, Spoken ConversationCenter, Contact Center as a Service provides a set of AI enabled conversational services from a globally available cloud-first platform that contact centers use to analyze, learn from and respond to customer conversations. Spoken is an innovator in conversational technologies with more than 170 patents. Founded in 2005 Spoken is headquartered in Seattle, Washington, and is one of the fastest growing technology companies in the Pacific Northwest. To learn more, please visit www.spoken.com.
Spoken Communications is a registered trademark of Spoken Communications. Spoken Conversation Center is a trademark of Spoken Communications. All other trademarks are the property of their respective owners.