WALTHAM, Mass.--(BUSINESS WIRE)--ModusLink Corporation, a wholly owned subsidiary of ModusLink Global Solutions Inc. (NASDAQ: MLNK), a global, omni-channel technology and fulfillment provider, announced today that its customer support team was named the winner of a Gold Stevie® Award in the “Front-Line Customer Service Team of the Year - Business Services Industries” category. The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada, with more than 650 executives from around the world in attendance.
ModusLink was named the “Front-Line Customer Service Team of the Year” in recognition of its dedicated customer support programs, specifically being honored for the team’s efforts for HERE, an Open Location Platform company that enables people, enterprises, and cities to harness the power of location. ModusLink provides update support to HERE’s digital map services.
ModusLink’s belief is that its customer service employees should be as well-versed in their customers’ products as the end-users are who call with a question or a complaint. This policy ensures callers can automatically speak or chat with someone who knows the product and understands what issue is being described to them. This helps ModusLink give callers a pleasant customer service experience and greatly increases the chance for immediate problem resolution.
ModusLink has dedicated support teams stationed at its contact center locations around the world, connecting with consumers by focusing on first-time resolution efforts to build customer loyalty, while simultaneously preserving or increasing sales to reduce returns and cancellations. With always-on global support and data-driven analysis, ModusLink is able to provide its clients a completely integrated solution that covers the entire customer lifecycle.
“Receiving the Gold Stevie Award for Sales & Customer Service is a testament to the unwavering dedication of our amazing customer support teams here at ModusLink,” said Glenn Brower, Vice President of Sales at ModusLink. “We believe that strong customer service should be built upon mutual trust, product understanding and a dedication to solving the customer’s problem the first time. We’re thrilled that our work with HERE and our innovative approach was recognized.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the finalists earlier this month.
“The growth of the Sales & Customer Service awards program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations,” said Michael Gallagher, president and founder of the Stevie Awards.
Additional details about the Stevie Awards for Sales & Customer Service and the full list of Stevie winners in all categories is available at www.StevieAwards.com/sales.
For more information on ModusLink’s Contact Center capabilities, please visit https://www.moduslink.com/solutions/contact-center/.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About ModusLink Global Solutions
ModusLink Corporation, a wholly owned subsidiary of ModusLink Global Solutions Inc. (NASDAQ: MLNK), is a global, omni-channel technology and fulfillment provider that gives clients real-time visibility into their end-to-end supply and demand chain operations, with expertise and facilities worldwide to manage forward and reverse logistics. The company’s operations are supported by more than 20 sites across North America, Europe and the Asia/Pacific region. For more information, please visit www.moduslink.com and http://www.moduslink.com/blog/, the blog for supply chain professionals.
This release contains forward-looking statements, which address a variety of subjects including, for example statements regarding supply chain solutions. All statements other than statements of historical fact are forward-looking statements. The following important factors and uncertainties, among others, could cause actual results to differ materially from those described in these forward-looking statements: ModusLink's success, including its ability to reach its revenue, sales and profitability goals depends on its ability to execute on its business strategy as well as the continued and increased demand for and market acceptance of its services; global economic conditions, especially in the technology sector are uncertain and subject to volatility; demand for ModusLink’s clients' products may decline or may not achieve the levels anticipated by ModusLink’s clients; and increased competition and technological changes in the markets in which ModusLink competes. For a detailed discussion of cautionary statements that may affect ModusLink's future results of operations and financial results, please refer to ModusLink's filings with the Securities and Exchange Commission, including ModusLink's most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. Forward-looking statements represent management's current expectations and are inherently uncertain. ModusLink does not undertake any obligation to update forward-looking statements made by the company.
ModusLink and ModusLink Global Solutions are trademarks of ModusLink Corporation. All other company names and product names may be trademarks of their respective owners.