CHICAGO--(BUSINESS WIRE)--As a direct result of customer and employee feedback regarding the company’s superior service offerings and desirable employment opportunities, BrightStar Care, the nation’s leading in-home care franchise, was recently honored with a 2017 ‘Best of Home Care Endorsed National Provider’ award from Home Care Pulse.
This new accolade further sets BrightStar Care apart from other home care providers as it is the only national home care brand to both ensure quality care through Joint Commission standards and monitor customer and employee satisfaction through Home Care Pulse. As the industry leader in customer and employee satisfaction ratings, Home Care Pulse conducts phone interviews with clients and employees and supplies local franchisees with powerful insights, resources, and data that allow them to provide better care and be better employers. Each year, the firm recognizes companies that are providing the highest level of quality, professional, and expert care in the home care industry.
BrightStar Care earned the ‘Best of Home Care Endorsed National Provider’ designation because more than 60 percent of its more than 300 local franchise locations earned Provider of Choice, Employer of Choice, or Leader in Excellence. This year, the brand has the highest number of Provider of Choice designated agencies of any home care brand (61), the highest number of Employer of Choice designated agencies of any brand (41), and the second highest number of Leaders in Excellence winners (14).
“At BrightStar Care, we realize there is no better way to continue to provide the highest quality of care to both our clients and employees than to gather, analyze, and implement their feedback,” said Shelly Sun, CEO and Founder of BrightStar Care. “Receiving this prestigious designation from Home Care Pulse reinforces the belief that the more we listen to the people that matter most, the better quality of service we can provide.”
Each month, Home Care Pulse interviews 10 percent of all BrightStar Care clients, nurses, and caregivers, and the feedback received is inputted into a dashboard. The feedback gathered from these conversations helps BrightStar Care locations remain an employer and homecare provider of choice.
“Our goal at Home Care Pulse is to empower home care businesses to provide the best home care possible,” says Aaron Marcum, CEO and Founder of Home Care Pulse. “We are happy to recognize BrightStar Care as a Best of Home Care company, and we honor their commitment to their clients and caregivers, as well as the quality of the overall care they provide.”
In addition to the recent accolades from Home Care Pulse, last year brought BrightStar Care’s fourth consecutive Enterprise Champion for Quality award from The Joint Commission, the oldest and largest nationally recognized health care quality standards organization. This prestigious distinction is awarded to select franchisors with a proven commitment to the highest level of quality and safety.
About BrightStar Care
Based in Chicago, BrightStar Care is a national private duty home care and medical staffing franchise with more than 300 locations which provide medical and non-medical services to clients within their homes, as well as supplemental care staff to corporate clients. BrightStar Care franchise locations across the country employ over 2,500 registered nurses who play a unique role in overseeing the care for each individual client, a service that no other private duty home care provider offers. In addition, BrightStar Care is the only national home care franchise to receive The Joint Commission’s Enterprise Champion for Quality award every year since the award’s inception. In 2017, the company ranked No. 69 on Entrepreneur Magazine’s Franchise 500 list and was included for the tenth consecutive year on Inc. Magazine’s prestigious Inc. 5000 list. For more information on BrightStar Care please visit www.brightstarcare.com; to find out more about BrightStar Care Franchising, visit www.franchise.brightstarcare.com.
About Home Care Pulse
Home Care Pulse is the industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.