NASHVILLE, Tenn.--(BUSINESS WIRE)--Harris Research, Inc. (HRI), parent company of home service franchise brands Chem-Dry Carpet and Upholstery Cleaning and N-Hance Wood Refinishing reported that new franchise agreements signed in 2016 was the highest in the past ten years. Increased consumer spending on home services, growing popularity of healthier and more environmentally friendly services, stronger brand differentiation and smart investments in key areas of the business were significant contributors to the increased consumer demand and franchise sales. The company expects these factors to continue to drive strong results in 2017, projecting over 230 in combined franchise sales again for this year.
Chem-Dry and N-Hance sold more than 230 franchise units combined in 2016 across the U.S. and Canada. N-Hance ended the year with 97 new agreements while Chem-Dry finished the year with 135 new franchise sales — marking the fifth straight year Chem-Dry sold over 100 units and helping N-Hance more than double its system size over the last four years.
“Consumer spending on home improvement and repair continues to experience annual growth as home owners are seeing increased equity value in their homes and are viewing them as great investments, many times choosing to modify existing properties rather than move or build new homes,” said HRI President and CEO Dan Tarantin. “As a result, our franchisees are having success in their markets, with both N-Hance and Chem-Dry franchisees having realized substantial revenue growth, and our system is growing, having achieved record combined franchise unit sales for the past decade. The future of the home services and remodeling industry remains strong and vibrant and our goal is to continue to be the industry leader in innovation, quality of work, customer service and healthfulness.”
Over the last several years, HRI has invested in additional support and key personnel for both brands to strengthen its offerings and provide new resources for franchisees, including enhanced start-up training for new owners and advanced national marketing tools to help them drive more business. HRI also continues to make significant investments in the area of research and development that has resulted in the launch of more than 20 proprietary new and improved products to its line of superior-performing solutions and leading edge equipment – the foundation for what allows franchise owners to deliver a superior customer experience.
Across the two franchise brands, there are more than 4,000 technicians and customer service representatives employed by its network of independently owned and operated units. The 2016 unit sales growth for both Chem-Dry and N-Hance created an estimated 500 new jobs. Similar job growth is projected for 2017 as the HRI brands are looking to add more operators and locations in prime markets across the country, with the greatest focus being on unserved areas.
“We’re recognizing and celebrating a number of important milestones in our business. In addition to achieving the record growth we saw in 2016 and welcoming large numbers of outstanding new operators to our system, Chem-Dry is celebrating its 40th anniversary this year,” said Tarantin. “This year, we also expect N-Hance to surpass the 500-unit threshold, which is very exciting for a relatively young and fast-growing brand. I think our growth and success is tied to the fact that both N-Hance and Chem-Dry offer unique, high quality products and services that fit the discerning, healthier mindset and lifestyle of today’s customers — and we see that trend continuing in 2017 and beyond, which should continue to fuel strong growth for both of our brands.”
Chem-Dry uses a green-certified solution and proprietary deeper-cleaning Hot Carbonating Extraction (HCE) process to create healthier homes and workplaces. In a study by an independent lab, Chem-Dry’s HCE cleaning method was found to remove 98 percent of common household allergens from carpets and upholstery and 89 percent of airborne bacteria when a sanitizer was added. As part of the brand’s Healthy Home initiative, it now has 42 Green Certified products.
N-Hance uses proprietary solutions and refinishing techniques to restore the natural beauty of your hardwood floors, cabinets, doors and trims – at a more affordable cost than traditional remodels such as re-facing or replacing cabinets. N-Hance can also change the color of your wood surfaces to provide a whole new look with a factory-quality finish that reduces bacteria growth by 99 percent.
For more information on N-Hance and Chem-Dry franchise opportunities, please visit www.nhancefranchise.com and www.chemdryfranchise.com. Harris Research is a portfolio company of Baird Capital Partners.
About Harris Research, Inc.
HRI is the owner of the Chem-Dry and N-Hance franchise businesses. Chem-Dry is the world’s leading carpet and upholstery cleaning service with a network of 3,000 units in over 50 countries serving over 11,000 homes and businesses a day worldwide. Its green-certified solution and proprietary Hot Carbonating Extraction cleaning process provide a deeper clean, allow surfaces to dry faster, and leave homes healthier. N-Hance Wood Refinishing is the #1 wood refinishing company in the United States, with more than 400 locations across the U.S., Canada, Australia and New Zealand. N-Hance can restore the natural beauty of your hardwood floors, cabinets, doors and trims or can change the color of your wood surfaces to provide a whole new look with a factory-quality finish. The company’s proprietary products and refinishing techniques shorten the process and decrease the mess, offering a more convenient way to refinish your wood surfaces. Founded in 2001, N-Hance Wood Refinishing is a trusted partner of the Home Depot, with a presence in more than 1,400 locations.