DALLAS--(BUSINESS WIRE)--FPX, a leader in enterprise Configure Price Quote (CPQ) solutions, announced its Smart CPQ offering was named a “Strong Performer” in The Forrester Wave™: Configure Price Quote Solutions, Q1 2017 report released today. FPX achieved the highest possible score on 15 key criteria including User Experience, Product Strategy, eCommerce (self-service), and Guided Selling. These strengths have played a significant role in its success helping global, Fortune 500 customers transform their buying and selling experience, and positioned FPX as an important leader in the B2B eCommerce space.
B2B ecommerce sales have been predicted to grow from $780 billion in 2015 to $1.13 trillion in 2020 according to Forrester’s “US B2B eCommerce Forecast for 2015 to 2020” report issued in April 2015. The brief also states that "B2B buyers are now expecting B2C-like customer experiences online, and they're growing increasingly impatient with B2B sellers that don't provide it."
“The days of relying on CPQ to just automate the quote-to-order process are long gone. Today’s B2B companies want their CPQ solutions to transform their customer experience,” said Dave Batt, Chief Executive Officer for FPX. “FPX is vigilant and passionate in its pursuits to provide the best-in-class Experience Management Platform for all B2B buyers and sellers.”
According to Chief Experience Officer Mark Bartlett, FPX’s suite of applications, including Smart CPQ, enable a flexible, modular, cloud-based delivery. “Our Experience Management approach is unprecedented in that it integrates seamlessly with whatever system of record the enterprise brings to the table – be it Salesforce, SAP, IBM, Microsoft or Oracle,” he said.
In the Wave report, Forrester analyst John Bruno writes that “FPX provides an intelligent CPQ solution that businesses can consume in a modular fashion, giving companies the flexibility to create a consistent and seamless buying experience, regardless of touchpoint. Customer references we spoke to have cited this flexibility as a means for them to sell through more channels and even create new sales offerings.”
A full, complimentary version of the report, The Forrester Wave™: Configure Price Quote Solutions, Q1 2017, is available for download from FPX. You can also learn more about FPX and its Experience Management Platform, including Smart CPQ, by visiting its website, FPX.com.
FPX is an independent SaaS vendor that provides a platform of cloud-based enterprise applications that optimize and automate quote-to-order selling processes, enabling companies to significantly enhance the speed, efficiency, and precision of sales across all channels. FPX empowers customers to transform manual sales processes into guided selling and personalized guided buying experiences. With its Smart CPQ solution as a core offering within its Experience Management Platform of applications, FPX provides enterprise businesses with a flexible solution that unifies and harmonizes back and front-office systems and data sources, enabling a true omnichannel strategy that improves the user experience from end to end. More information is available at: www.fpx.com.