Cloud Based Contact Center Market - Enterprise Outlook (2016-20) - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "Cloud Based Contact Center Market - Enterprise Outlook (2016-20)" report to their offering.

With the growth of cloud computing, cloud based solutions are letting organisations to expand and modernize their business at a cheaper cost with better security and reliability. Cloud based contact center is such a solution, in which the contact center does not own, host, or operate the equipment required for call center. The equipment is provided by VOIP service provider to organisations over a cloud on a monthly or annual bases which allows them to pay for only those calls they have used.

Increase in demand for cloud based solutions among the small and mid-size businesses is one of the major factor which is driving the growth of this market. But the fear of outsourcing and risk of information lost from the server are the biggest constraints for growth Cloud based contact center market.

Key Topics Covered:

1. Introduction

1.1. Report Description

1.2. Objective

1.3. Scope of the Research

1.4. Regions Covered

1.5. Key Takeaways

1.6. Key Stakeholders

1.7. Key Terminologies

1.8. List of Abbreviations

2. Executive Summary

2.1. Executive Overview

3. Research and Forecasting

3.1. Research Methodology

3.2. Forecasting Methodology

4. Industry Landscape

4.1. Market Size and Growth

4.2. Competitive Landscape

4.3. Market Share

4.4. Company Classification

4.5. Region Outlook

4.6. Market Metrics

4.7. Porter's Five Forces Model

4.8. Key Drivers Analysis

4.9. Key Constraints Analysis

4.10. Key Opportunities Identified

4.11. Key Challenges Identified

5. Market Segmentation

5.1 End User

For more information about this report visit http://www.researchandmarkets.com/research/wbksrv/cloud_based

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T. Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres, Cloud Computing and Storage

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T. Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: Call Centres, Cloud Computing and Storage