MIAMI--(BUSINESS WIRE)--Q-nomy Inc., a leading global provider of customer journey optimization solutions, today announced Q-Flow® version 6 — its next generation platform for managing and optimizing omni-channel customer journeys, experiences and business processes.
Q-nomy's Q-Flow 6 will enable organizations to interactively engage customers across all channels (online, mobile and physical), optimize customer flow, and improve business processes that entail complex interactions and customer-facing activities.
Q-Flow 6 presents a new architecture that enables developing and publishing apps on Q-nomy's forthcoming customer experience specific app market.
"Q-Flow 6 introduces a ground-breaking combination of customer journey management, interactive customer engagement and customer-centric BPM, which ensures the organization and the customer are always in sync; a state that is usually very difficult to coordinate," says Simon Pearson, VP Delivery at Q-nomy. Pearson adds that Q-Flow's newest version retains all functions and modules of older Q-Flow versions, including highly flexible appointment and resources scheduling, and visit management tools.
Starting January 2017, Q-Flow 6 will be available globally via Q-nomy business offices worldwide and its network of partners, including NCR (NYSE: NCR), Amdocs (NASDAQ: DOX), NEXA Group and ACF Technologies.
About Q-nomy Inc.
Q-nomy is a leading software vendor providing solutions that optimize the physical customer journey aspect of business processes and ensure a true omni channel customer experience.
Since 2002, Q-nomy helps global household name customers to perform better by streamlining the customer journey in physical and online points of sale, service and care. Q-nomy has offices in North America and the UK, and has over 1200 installations in five continents in retail, telco, finance, healthcare, education and government organizations.
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